I tried to clean the caches as proposed here on the mailing list, it has no effect at all. please run $OTRS_HOME/bin/otrs.CacheDelete.pl once and check your frontend again. Right in the admin menu, wrong in queueview ... Any help welcome -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of otrs-request@otrs.org Sent: lundi, 5. mars 2012 15:36 To: otrs@otrs.org Subject: otrs Digest, Vol 42, Issue 4 Send otrs mailing list submissions to otrs@otrs.org To subscribe or unsubscribe via the World Wide Web, visit http://lists.otrs.org/cgi-bin/listinfo/otrs or, via email, send a message with subject or body 'help' to otrs-request@otrs.org You can reach the person managing the list at otrs-owner@otrs.org When replying, please edit your Subject line so it is more specific than "Re: Contents of otrs digest..." Today's Topics: 1. Errors during ArticleStorageSwitch (Sune T. Tougaard) 2. Clean-up database after switch to ArticleStorageFS (Steven Carr) 3. Problem of refresh in queue view (Martignier, Philippe) ---------------------------------------------------------------------- Message: 1 Date: Mon, 5 Mar 2012 12:20:21 +0000 From: "Sune T. Tougaard" Subject: [otrs] Errors during ArticleStorageSwitch To: "otrs@otrs.org" Message-ID: <307B82F59ACEC64A963EF7B6284114DD1C331D68@DKMAIL01.lint.lyngso-industri.dk> Content-Type: text/plain; charset="us-ascii" Hi list, I've been trying out different options on our test-install of otrs (currently 3.1.1.). One thing I wanted to try, was to use the filesystem for articlestorage. I guess it works ok, but doing the actual switch with the current content of the DB seems to be giving me some troubles. After a while, the following message appears: ERROR: OTRS-otrs.ArticleStorageSwitch.pl-20 Perl: 5.12.3 OS: MSWin32 Time: Fri Mar 2 15:00:49 2012 Message: Not all files are moved! (TicketID:211813/ArticleID:440337)! Traceback (2572): Module: Kernel::System::Ticket::TicketArticleStorageSwitch (v1.540) Line: 7105 Module: otrs\otrs\bin\otrs.ArticleStorageSwitch.pl (v1.16) Line: 164 After that, trying to start it again, gives me a "Can't create PID ArticleStorageSwitch, because it's already running". I can start it again with a "-f 1" option and it starts over and then dies again a little later (it usually continues past the earlier "problem point"). The log doesn't reveal much. Any ideas? Should I just continue forcing it, hoping it eventually gets through all 42000 tickets (it gets a couple of thousands each time, I think)? Or am I perhaps missing a step somewhere? Thanks for any input. -- /Sune T.