Hi, I think the problem is that there is a module which verifies the email address given (field) to a new user and if it is not found (the system could not resolve the server : gmail.com for nacerd@gmail.com ) an error message is displayed saying that the email given is invalid. For your information I am installing the system in local with windows XP (virtual machine) connected to the internet. In other such applications I did modify a config file by changing the dns which is usally (localhost). Thanx for your help. On Dec 4, 2007 4:30 PM, Tahar wrote:

Hi,

Do you mean something with MX, this can happen when you activate mx checking, disable mx checking from the framework system management and try again to add a user, it will work.

I already had this problem.

*Derradji Nacer * a écrit :

Hi All,

I got a problem when adding a new user. An unknown error message saying that there was a problem with the DNS Server is displayed (DNS server can not be found or something like that). Your help will be really appreciated

Regards -- Derradji NACER Information Technology First Calgary Petroleums Ltd. 0044 1224 34 2488 / 2489 00213 2973 9534 / 9537 Fax: 00213 2973 9407 mob.: 00213 7279 0122 _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/

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-- Derradji NACER Information Technology First Calgary Petroleums Ltd. 0044 1224 34 2488 / 2489 00213 2973 9534 / 9537 Fax: 00213 2973 9407 mob.: 00213 7279 0122

Hi, Nils: El Miércoles, 5 de Diciembre de 2007 10:04, Nils Breunese (Lemonbit) escribió: [...]

OTRS tries to lookup the MX record for the domain and if that fails you'll get the error. If the MX record cannot be found this means email cannot be sent out to this address, so I would take this error seriously and not just disable the check whenever it fails.

Sorry, but that's untrue. There's no need for an MX record for an email to be properly routed. Mail to someuser@somehost.example.com will be delivered to somehost.example.com in absence of an MX record for somehost.example.com -- Jesús M. Navarro Jefe de Sistemas y Soporte Ándago Ingeniería - www.andago.com Teléfono: +34 916 011 373 (ext. 29) Móvil: +34 666 431 088 e-mail: jesus.navarro@andago.com