Hello Mohammad, I had the same problem, and solved it this way: 1- Go to http://opar.perl-services.de/bin/index.cgi/package/T/TI/TISAR/MyHammerQueueV... 2- Press download, and keep the file in a place you know 3- Go to Admin --> Package Manager 4- Press Choose File 5- Browse to the downloaded file and select it 6- Press Install, and then it's pretty straight forward Note: do not quote "plz help me" in your emails, it's shameful and the OTRS list here is always a wonderful place to seek help without actually saying so, and you'll always get help ASAP. Let us know if you need further help. //M On Wed, Aug 17, 2011 at 3:22 PM, mohammad shahmoradi < shahmoradi.mohammad@gmail.com> wrote:

I'm new to OTRS and I'm using otrs 3.0.9. tickets are not displayed by last changed ticket order. Is there any way to sort tickets by last changed ticket so when someone adds a note to a ticket or sends a responce to a ticket you can understand.

Or is there any way to add a colomn to ticket view stutus that shows last changed ticket ???

plz help me

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