Hi, We are using OTRS v.234 - great ticket troubling systemJ. Changing owner of a ticket triggers an Ownerupdate and an Addnote notification - both are send by emails to the new owner. I do not need this feature but I can not block/disable it in any way either. Does an OTRS Expert would be so nice and give me a hint how to stop this automatic notification? Best regards Marek _________________________________________________________________ Używasz Messengera? Korzystasz także z Windows Live. Dowiedz się więcej. http://www.microsoft.com/poland/windows/windowslive/