Hello, we are running OTRS 3.1.1 and for some insane reason we are getting empty tickets in our system. When I click on the empty ticket I get the follow error message: No TicketID is given! |Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu May 10 12:09:49 2012 Message: No TicketID is given! Traceback (26850): Module: Kernel::Output::HTML::Layout::Error (v1.380) Line: 1146 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.380) Line: 1129 Module: Kernel::Modules::AgentTicketZoom::Run (v1.176) Line: 99 Module: Kernel::System::Web::InterfaceAgent::Run (v1.64) Line: 868 Module: /server/otrs/current/bin/cgi-bin/index.pl (v1.90) Line: 46 | Can anyone help me out here ? kind regards, - Pascal den Bekker
Hi Pascal,
On Thu, May 10, 2012 at 12:15 PM, Pascal den Bekker
we are running OTRS 3.1.1 and for some insane reason we are getting empty tickets in our system.
I guess you know the insane reason: http://bugs.otrs.org/show_bug.cgi?id=8476 http://bugs.otrs.org/show_bug.cgi?id=5420 -- Mike
participants (2)
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Michiel Beijen -
Pascal den Bekker