How to self generate Customer ID from Customer tab in Agent interface?
Hi, I want to generate Customer ID automatically from the OTRS Software, not manually, in a particular format like[b] ABCD/0001/11-12[/b] and the next time it should generate to [b]ABCD/0002/11-12[/b], here 11-12 denotes the year, after completion of 2011 year, the format should change to [b]ABCD/000199/12-13[/b], please guide how can i achieve this, looking forward for your kind reply.
Hi all,
Does anyone has the solution, please suggest.
Regards
Rohit Singh
On June 9, 2011 at 10:44 AM Rohit
Hi,
I want to generate Customer ID automatically from the OTRS Software, not manually, in a particular format like[b] ABCD/0001/11-12[/b] and the next time it should generate to [b]ABCD/0002/11-12[/b], here 11-12 denotes the year, after completion of 2011 year, the format should change to [b]ABCD/000199/12-13[/b], please guide how can i achieve this, looking forward for your kind reply. --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs
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Rohit