Hello I have installed and set up otrs using a MySql DB and it is all looking good so far. I have a customer database in Oracle. In order to query customers, is it a simple as creating a second "Customer user backend: DB" configuration with a different name? Or do I need to think about mapping field names etc ? Regards Steve -- ----------------------------------------- BookingCenter.com http://www.bookingcenter.com the Internet way to manage and sell your property's inventory. US Office (707) 874-3922 - tel (718) 228-5959 - fax United Kingdom Office Tel 020 8133 7393