RE: [otrs] LDAP customer authentication with AD not workng, please help?
Hi, Thank for the quick reply. For some strange reason that config I posted works to some degree. If I log in to the agent frontend, click on admin and then click Customer Users and do a search I can find every object listed in our AD (including users, computers and even old accounts that were deleted). I don't know why it took such a long time to populate as I couldn't find a single user a couple of hours ago. Thinking I had cracked it I tried to log in to the customer frontend but I still get the same error no matter what I use as a login name. This seems very strange to me. If it is communicating with AD and can find the users, how come I can't login to the customer frontend? Thank you Leigh -----Original Message----- From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Lars Jørgensen Sent: 21 February 2008 16:50 To: User questions and discussions about OTRS.org Subject: Re: [otrs] LDAP customer authentication with AD not workng,please help? Den 21/02/2008 kl. 16.27 skrev leighreed@wbhltd.com:
$Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'dc=woodberry, dc=wbhltd, dc=com';
Try this: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=woodberry, dc=woodberry, dc=wbhltd, dc=com'; -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
Den 21/02/2008 kl. 18.06 skrev Leigh Reed:
were deleted). I don't know why it took such a long time to populate as I couldn't find a single user a couple of hours ago.
It doesn't populate the OTRS database, it searches live in the AD.
Thinking I had cracked it I tried to log in to the customer frontend but I still get the same error no matter what I use as a login name. This seems very strange to me. If it is communicating with AD and can find the users, how come I can't login to the customer frontend?
I looked at your previous post and noticed you have 'SSCOPE' set to 'sub' in the CustomerUser section. What is that? Maybe you should reference it in the AuthModule section: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=sub, dc=woodberry, dc=wbhltd, dc=com'; -- Lars
SSCOPE=sub means, that the searchscope is extended to subdirectories.
Otherwise it would only search in the given directory.
But sub is not an ou ;-)
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Lars Jørgensen
were deleted). I don't know why it took such a long time to populate as I couldn't find a single user a couple of hours ago.
It doesn't populate the OTRS database, it searches live in the AD.
Thinking I had cracked it I tried to log in to the customer frontend but I still get the same error no matter what I use as a login name. This seems very strange to me. If it is communicating with AD and can find the users, how come I can't login to the customer frontend?
I looked at your previous post and noticed you have 'SSCOPE' set to 'sub' in the CustomerUser section. What is that? Maybe you should reference it in the AuthModule section: $Self->{'Customer::AuthModule::LDAP::BaseDN'} = 'ou=sub, dc=woodberry, dc=wbhltd, dc=com'; -- Lars _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support or consulting for your OTRS system? => http://www.otrs.com/
I added some TicketFreeKey to my local OTRS installation. I would like to fill/populate them with infos coming from X-OTRS-header of email ticket. Is it possible? Thank you in advance. Daniele
Daniele wrote:
I added some TicketFreeKey to my local OTRS installation.
I would like to fill/populate them with infos coming from X-OTRS-header of email ticket. Is it possible?
Have you looked at the section in the documentation for Filtering Incoming Messages: http://doc.otrs.org/2.2/en/html/x1053.html Steve
Yes I read it. I don't understand what does it mean if I choose: Match: Header 1: Value: and then Set: Header 1: Value: What is the TicketKey? What does it applies to? What does it mean, that I found in the manual: X-OTRS-TicketKey(1|2|...|16): [additional info key] --------------------------------------------------- Save additional info "key" to the incoming ticket. X-OTRS-TicketValue(1|2|...|16): [additional info value] ------------------------------------------------------- Save additional info "value" to the incoming ticket. Where the key is stored? Who can I see it in OTRS? Why do OTRS has to find "what_OTRS_finds" and then write a key equal to "What_I_want_to_set" Why it was not planed to write in the key, directly, "what_OTRS_finds" I am getting crazy!!!!! Can you help me, please? Thank you in adavance Steven. Daniele Steven Carr ha scritto:
Daniele wrote:
I added some TicketFreeKey to my local OTRS installation.
I would like to fill/populate them with infos coming from X-OTRS-header of email ticket. Is it possible?
Have you looked at the section in the documentation for Filtering Incoming Messages: http://doc.otrs.org/2.2/en/html/x1053.html
Steve
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It really depends on what you are wanting to store in these fields? As far as I know they are visible by the agents by clicking on the "Free Text" link in the Ticket Zoom View - I'm not sure if the customer has access to these. If you have a web form for submitting requests into OTRS then you can create the X-OTRS headers and add them into the email. Or you can you the postmaster filters to basically filter an email and when you find the email you want specify a certain attribute e.g. any emails from j.bloggs@domain.com set the X-OTRS-Priority to "4 high" - we use this for certain email domains. Without any more information on what you actually want to achieve I'm not sure what else to suggest. Steve Daniele wrote:
Yes I read it. I don't understand what does it mean if I choose: Match: Header 1: Value:
and then Set: Header 1: Value:
What is the TicketKey? What does it applies to? What does it mean, that I found in the manual:
X-OTRS-TicketKey(1|2|...|16): [additional info key] --------------------------------------------------- Save additional info "key" to the incoming ticket.
X-OTRS-TicketValue(1|2|...|16): [additional info value] ------------------------------------------------------- Save additional info "value" to the incoming ticket.
Where the key is stored? Who can I see it in OTRS? Why do OTRS has to find "what_OTRS_finds" and then write a key equal to "What_I_want_to_set" Why it was not planed to write in the key, directly, "what_OTRS_finds"
I am getting crazy!!!!!
Can you help me, please? Thank you in adavance Steven.
Daniele
Steven Carr ha scritto:
Daniele wrote:
I added some TicketFreeKey to my local OTRS installation.
I would like to fill/populate them with infos coming from X-OTRS-header of email ticket. Is it possible? Have you looked at the section in the documentation for Filtering Incoming Messages: http://doc.otrs.org/2.2/en/html/x1053.html
Steve
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participants (5)
-
Daniele -
Lars Jørgensen -
Leigh Reed -
Marina Henn -
Steven Carr