Jodi Lowe schrieb:

Hi,

I’ve created a few subqueues with the intention that mails will automatically be delivered into these. Agents would then be able to look at specific subqueues as needed.

But in the QueueView I can only see the top level queues. Selecting a top level queue displays everything in it and it’s subqueues.

Is there anyway, I can get the subqueue to be selectable & display only it’s contents?

Cheers,

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Hi, the answer to your problem is to put a ticket in the queue. If a queue is empty, or if all tickets are locked, then the queue will not be visible. I am not sure if this feature can be turned on so that also empty queues can be shown, but it does not make much sense. --Shawn