Hi Guys! I'm using a lot of ACL in OTRS 5. After the upgrade of the test environment from 5.0.27 to 6.0.6 I got a lot of ACL related message in OTRS log during the new ticket creation: [Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data! [Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data! It looks ACL's are working but these messages are slowing down the system. I'm using the ACL for Service assignment according the CustomerID.so all ACL's are disabled and created a very simple one which is assign SPAM service for all customer. $Self->{TicketAcl}->{'00001 - SPAM service'} = { 'Possible' => { 'Ticket' => { 'Service' => [ 'SPAM' ] } }, 'PossibleAdd' => {}, 'PossibleNot' => {}, 'Properties' => {}, 'PropertiesDatabase' => {}, 'StopAfterMatch' => 0 }; The result is the same with this simple one it's working but I got the message 48 times! Is anybody faced the similar issue after the upgrade? Many thanks! Zoltan Zoltan BIRO Senior Consultant +3617008299 Madach Imre ut 13-14., 1075 Budapest http://www.amaris.com/ www.amaris.com mailto:zoltan.biro@amaris.com zoltan.biro@amaris.com https://www.facebook.com/amaris.official.page https://twitter.com/Amaris https://www.linkedin.com/company/amaris
Hello,
It looks like you are missing your properties section.. How do you check
what matches or not to assign your services? If you are just assigning
customers to services why not using Customer User <-> Services feature?
2018-04-24 6:23 GMT-06:00 BIRO Zoltan
Hi Guys!
I’m using a lot of ACL in OTRS 5. After the upgrade of the test environment from 5.0.27 to 6.0.6 I got a lot of ACL related message in OTRS log during the new ticket creation:
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
[Tue Apr 24 13:24:15 2018][Error][Kernel::System::Ticket::TicketACL::_CompareMatchWithData][2074] Need Data!
It looks ACL’s are working but these messages are slowing down the system.
I’m using the ACL for Service assignment according the CustomerID…so all ACL’s are disabled and created a very simple one which is assign SPAM service for all customer.
$Self->{TicketAcl}->{'00001 - SPAM service'} = {
'Possible' => {
'Ticket' => {
'Service' => [
'SPAM'
]
}
},
'PossibleAdd' => {},
'PossibleNot' => {},
'Properties' => {},
'PropertiesDatabase' => {},
'StopAfterMatch' => 0
};
The result is the same with this simple one it’s working but I got the message 48 times!
Is anybody faced the similar issue after the upgrade?
Many thanks!
Zoltan
[image: image002]
Zoltan BIRO
*Senior* *Consultant*
[image: image004] +3617008299
[image: image006] Madach Imre ut 13-14., 1075 Budapest
[image: image008] www.amaris.com [image: image010] zoltan.biro@amaris.com
[image: image018] https://www.facebook.com/amaris.official.page[image: image022] https://twitter.com/Amaris[image: image016] https://www.linkedin.com/company/amaris
--------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/mailman/listinfo/otrs
-- *Alvaro Cordero RetanaConsultor de Tecnologias* *Tel: 22585757 ext 123* *Email:* alvaro@gridshield.net
Hi,
no it’s not missing, if you are not specify the match criteria it’s applied for all ticket – as manual describes. When I assign a specific services to a customer I add the CustomerID in properties section.
It’s not an option to use the Customer User <-> Service feature because the customers are comes from AD.
Anyway thanks for your reply!
Cheers!
Zoltan
Zoltán BIRÓ
T: +36 1 700 82 99 │ M: +36 30 931 99 60
mailto:zoltan.biro@amaris.com zoltan.biro@amaris.com
From: otrs [mailto:otrs-bounces@lists.otrs.org] On Behalf Of Alvaro Cordero
Sent: Tuesday, April 24, 2018 4:20 PM
To: User questions and discussions about OTRS.
participants (2)
-
Alvaro Cordero -
BIRO Zoltan