Hi Gerald, I think it is a very good idea; and actually it is on my 'ideas' list as well, using the very same module. The Generic Interface just does plain SOAP and the structures that EWS returns are very complicated so I would propose to just add EWS as an additional transport under MailAccounts, next to 'POP3', 'POP3S', 'IMAP' and such. Last time I checked the CPAN module which is available supports getting messages, but it does NOT support deleting messages or otherwise marking them as 'seen' or so, It needs to be added to slightly. The only two things that kept me from implementing this are time, and an available Exchange server for testing against. I even tried at some point to subscribe to Microsoft Office 365 but it appeared the webservices they expose are no good, or at least very different that what a real 'on-premise' Exchange produces. If someone could supply the time (in the form of money, so we can do it, or by doing it yourselves) and/or the Exchange test box I'm quite sure we can make this happen! Michiel Beijen Senior Consultant OTRS BV Schipholweg 103 2316 XC Leiden The Netherlands T: +31 71 8200 255 F: +31 71 8200 254 I: http://www.otrs.com Get Connected ! Everything in sync with OTRS 3.1- Be an early bird with our special offer: http://j.mp/xN9wk1 On Sat, Jul 14, 2012 at 8:41 PM, Gerald Young wrote:

I have an idea that would use the Generic Interface of OTRS 3.1 to grab emails/make tickets via EWS (Exchange 2010+) *on demand* instead of scheduled POP3/IMAP. It could make your email administrator happier, too.

Anyone implement it this way?

I'm willing to collaborate on it.

http://forums.otterhub.org/viewtopic.php?f=53&t=16323

Thanks for any feedback. -- Gerald

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