Conditional autoreply possible?
We have queues where autoreply is activated. But we don't want to reply to vacation autoresponders and the like. Is that possible? Ralf Hildebrandt Charité - Universitätsmedizin Berlin Geschäftsbereich IT | Abteilung Netzwerk Campus Benjamin Franklin (CBF) Haus I | 1. OG | Raum 105 Hindenburgdamm 30 | D-12203 Berlin Tel. +49 30 450 570 155 ralf.hildebrandt@charite.de https://www.charite.de
Hi, 06.11.2019 14:37 - Ralf Hildebrandt schrieb:
We have queues where autoreply is activated. But we don't want to reply to vacation autoresponders and the like. Is that possible?
you can try Postmaster Filter for subject and set X-OTRS-Ignore = YES but then you'll lose the mail. This is the easy (but usually not the preferred) way. To specifically filter for the autoresponse requires more deeper tweaking. I think on specific header/subject handling, setting dynamic fields and trigger a ticket notification (not a auto response) on that. AFAIK not an easy one. -- Florian
participants (2)
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Florian Edlhuber -
Ralf Hildebrandt