Including free text fields in dashboard view?
We would like to include selected free text fields in the dashboard view. Too many users are putting in highly detailed subjects like "Computer Help" *sigh*... Can someone point me in the right direction as to where this could be configured? Is it even possible? -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
Hi, On 12.02.2010, at 20:04, Jefferson Davis wrote:
We would like to include selected free text fields in the dashboard view. Too many users are putting in highly detailed subjects like "Computer Help" *sigh*... Can someone point me in the right direction as to where this could be configured? Is it even possible?
instead I would recommend to jst change the Ticket titel. This is be default enable for the "Free Fields" action in the TicketZoom View. Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project CU @ CeBIT 2010 in Hannover, Germany and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
Unfortunately if the users were putting in a relevant title this would be unnecessary...
Ticket title is already showing - where can I change what is displayed there?
----- Message from nils.leideck@leidex.net ---------
Date: Tue, 16 Feb 2010 18:30:43 +0100
From: Nils Leideck - ITSM
Hi,
On 12.02.2010, at 20:04, Jefferson Davis wrote:
We would like to include selected free text fields in the dashboard view. Too many users are putting in highly detailed subjects like "Computer Help" *sigh*... Can someone point me in the right direction as to where this could be configured? Is it even possible?
instead I would recommend to jst change the Ticket titel. This is be default enable for the "Free Fields" action in the TicketZoom View.
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
CU @ CeBIT 2010 in Hannover, Germany[1] and get to know more about OTRS at booth no. C37 in hall 2 from March 2-6, 2010!
----- End message from nils.leideck@leidex.net ----- -- Jefferson K Davis Technology and Information Systems Manager Standard School District 1200 North Chester Ave Bakersfield, CA 93308 661.392.2110 Links: ------ [1] http://www.cebit.de ---------------------------------------------------------------- This message was sent using IMP, the Internet Messaging Program.
participants (2)
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Jefferson Davis -
Nils Leideck - ITSM