http://forums.otterhub.org/viewtopic.php?f=60&t=5940 might (?) be of help? On Tue, Aug 27, 2013 at 12:52 PM, Stefan Michael Guenther < s.guenther@in-put.de> wrote:

Hello,

my intention is to modify the layout of the PDF, which is created when I click on "Print".

The underlying link is http://192.168.56.2/otrs/index.pl?Action=AgentTicketPrint;TicketID=2;Article..., but when I modify Kernel/Output/HTML/Standard/AgentTicketPrint.dtl it has no effect on the PDF Output.

What am I doing wrong?

Thanks for any hints or suggestions,

Stefan --------------------------------------------------------------------- OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs