You can only search on direct attributes of the ticket and dynamic fields. No other user data is associated with the ticket. On Tue, Oct 16, 2012 at 11:08 AM, Nick Lapp wrote:

Sorry, I should have been more specific, the field I want to search by is not in the dropdown list of options. I would like to add additional options to that dropdown .****

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*Nick Lapp* | IT Operations Specialist Nick.Lapp@imesd.k12.or.us *InterMountain ESD* | www.imesd.k12.or.us | www.intermountaininitiatives.org 541.966.3183* voice* | 541.969.2400* cell* | 541.966.3231* fax*

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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Gerald Young *Sent:* Tuesday, October 16, 2012 8:05 AM *To:* User questions and discussions about OTRS. *Subject:* Re: [otrs] Add Additional Search Attribute****

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Click plus.****

On Tue, Oct 16, 2012 at 11:02 AM, Nick Lapp wrote:****

Is it possible to add another search attribute to the ticket search? I’m wanting to search all tickets based on a user attribute other than CustomerID and Customer User Login.****

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Nick****

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