Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
Changes in config.pm or made by the admin area (in ZZZauto.pm I think) will not be lost ! I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurice James Ny Verzonden: zaterdag 3 februari 2007 15:59 Aan: 'User questions and discussions about OTRS.org' Onderwerp: [otrs] Upgrade from 2.1.2 to 2.1.5 Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
How exactly did you do it? Just run the RPM as usual? _____ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Beugen, Peter van Sent: Saturday, February 03, 2007 11:08 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Upgrade from 2.1.2 to 2.1.5 Changes in config.pm or made by the admin area (in ZZZauto.pm I think) will not be lost ! I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurice James Ny Verzonden: zaterdag 3 februari 2007 15:59 Aan: 'User questions and discussions about OTRS.org' Onderwerp: [otrs] Upgrade from 2.1.2 to 2.1.5 Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
Yes, I just ran the RPM (First stopped Apache and OTRS, ran the RPM, started apache, started OTRS...) For you safety you can (should?) of course backup the OTRS directory.... Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurice James Ny Verzonden: zondag 4 februari 2007 0:09 Aan: 'User questions and discussions about OTRS.org' Onderwerp: RE: [otrs] Upgrade from 2.1.2 to 2.1.5 How exactly did you do it? Just run the RPM as usual? ________________________________ From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of Beugen, Peter van Sent: Saturday, February 03, 2007 11:08 AM To: User questions and discussions about OTRS.org Subject: RE: [otrs] Upgrade from 2.1.2 to 2.1.5 Changes in config.pm or made by the admin area (in ZZZauto.pm I think) will not be lost ! I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged Regards, Peter Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Maurice James Ny Verzonden: zaterdag 3 februari 2007 15:59 Aan: 'User questions and discussions about OTRS.org' Onderwerp: [otrs] Upgrade from 2.1.2 to 2.1.5 Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated? Beugen, Peter van wrote:
Yes, I just ran the RPM
(First stopped Apache and OTRS, ran the RPM, started apache, started OTRS…)
For you safety you can (should?) of course backup the OTRS directory….
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zondag 4 februari 2007 0:09 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
How exactly did you do it? Just run the RPM as usual?
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*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Beugen, Peter van *Sent:* Saturday, February 03, 2007 11:08 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
Changes in config.pm or made by the admin area (in ZZZauto.pm I think) will not be lost !
I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zaterdag 3 februari 2007 15:59 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don’t want to download the entire rpm or risk loosing any config modifications that I already made.
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I use FC5 as well, but do not use the FC OTRS Please read also the OTRS upgrading document !! I would: - backup the OTRS directory (/opt/otrs) and the OTRS (mysql) database - remove/uninstall otrs-2.0.4-3.fc5 - rename the OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS204 ?) - install OTRS 2.1.5 RPM (do a complete fresh install) - stop OTRS, Apache and MySQL (service otrs/httpd/mysqld stop) - rename the new OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS215 ?) - make a new OTRS mysql directory (/var/lib/mysql/otrs) - copy all the files (mysql tables/indexes/..) from ../mysql/OTRS204 directory in mysql/otrs directory - copy your config.pm settings from the old 204 to the new config.pm (be carefull and lookup your settings in the manual because some syntax is changed) - start mysql (service mysqld start) - update the database changes (see OTRS upgrading document) !!! - start apache (service httpd start), otrs (service otrs start) Now you have a new 2.1.5 OTRS with all your old data If you use the FAQs, you will have to install this module in 2.1.5 (Admin area / packages) I tried/used this method for upgrading from 2.0.3, and it worked for me.... Regards, Peter -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5 I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated? Beugen, Peter van wrote:
Yes, I just ran the RPM
(First stopped Apache and OTRS, ran the RPM, started apache, started OTRS...)
For you safety you can (should?) of course backup the OTRS directory....
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zondag 4 februari 2007 0:09 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
How exactly did you do it? Just run the RPM as usual?
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Beugen, Peter van *Sent:* Saturday, February 03, 2007 11:08 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
Changes in config.pm or made by the admin area (in ZZZauto.pm I think)
will not be lost !
I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zaterdag 3 februari 2007 15:59 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
-----------------------------------------------------------------------
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Thanks a lot Peter , will give it a bash. Also , should it not be more prudent to maybe start a FC rpm binary , as RH8.0 is rather old... any volunteers (I would but my packaging skills are limited as my time:P) Beugen, Peter van wrote:
I use FC5 as well, but do not use the FC OTRS
Please read also the OTRS upgrading document !!
I would: - backup the OTRS directory (/opt/otrs) and the OTRS (mysql) database - remove/uninstall otrs-2.0.4-3.fc5 - rename the OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS204 ?) - install OTRS 2.1.5 RPM (do a complete fresh install) - stop OTRS, Apache and MySQL (service otrs/httpd/mysqld stop) - rename the new OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS215 ?) - make a new OTRS mysql directory (/var/lib/mysql/otrs) - copy all the files (mysql tables/indexes/..) from ../mysql/OTRS204 directory in mysql/otrs directory - copy your config.pm settings from the old 204 to the new config.pm (be carefull and lookup your settings in the manual because some syntax is changed) - start mysql (service mysqld start) - update the database changes (see OTRS upgrading document) !!! - start apache (service httpd start), otrs (service otrs start)
Now you have a new 2.1.5 OTRS with all your old data If you use the FAQs, you will have to install this module in 2.1.5 (Admin area / packages)
I tried/used this method for upgrading from 2.0.3, and it worked for me....
Regards, Peter
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5
I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories to be updated?
Beugen, Peter van wrote:
Yes, I just ran the RPM
(First stopped Apache and OTRS, ran the RPM, started apache, started OTRS...)
For you safety you can (should?) of course backup the OTRS
directory....
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zondag 4 februari 2007 0:09 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
How exactly did you do it? Just run the RPM as usual?
------------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Beugen, Peter van *Sent:* Saturday, February 03, 2007 11:08 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
Changes in config.pm or made by the admin area (in ZZZauto.pm I think)
will not be lost !
I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zaterdag 3 februari 2007 15:59 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
-----------------------------------------------------------------------
-
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
The RH8 RPM works fine !! -----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: maandag 5 februari 2007 10:47 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5 Thanks a lot Peter , will give it a bash. Also , should it not be more prudent to maybe start a FC rpm binary , as RH8.0 is rather old... any volunteers (I would but my packaging skills are limited as my time:P) Beugen, Peter van wrote:
I use FC5 as well, but do not use the FC OTRS
Please read also the OTRS upgrading document !!
I would: - backup the OTRS directory (/opt/otrs) and the OTRS (mysql) database - remove/uninstall otrs-2.0.4-3.fc5 - rename the OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS204 ?) - install OTRS 2.1.5 RPM (do a complete fresh install) - stop OTRS, Apache and MySQL (service otrs/httpd/mysqld stop) - rename the new OTRS (mysql) database = OTRS directory probably in /var/lib/mysql/ (to OTRS215 ?) - make a new OTRS mysql directory (/var/lib/mysql/otrs) - copy all the files (mysql tables/indexes/..) from ../mysql/OTRS204 directory in mysql/otrs directory - copy your config.pm settings from the old 204 to the new config.pm (be carefull and lookup your settings in the manual because some syntax is changed) - start mysql (service mysqld start) - update the database changes (see OTRS upgrading document) !!! - start apache (service httpd start), otrs (service otrs start)
Now you have a new 2.1.5 OTRS with all your old data If you use the FAQs, you will have to install this module in 2.1.5 (Admin area / packages)
I tried/used this method for upgrading from 2.0.3, and it worked for me....
Regards, Peter
-----Oorspronkelijk bericht----- Van: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] Namens Danie Verzonden: maandag 5 februari 2007 8:44 Aan: User questions and discussions about OTRS.org Onderwerp: Re: [otrs] Upgrade from 2.1.2 to 2.1.5
I am running otrs-2.0.4-3.fc5 on a (you guessed it) FC5 distro , can I use the Redhat RPM to upgrade or should i wait for the yum repositories
to be updated?
Beugen, Peter van wrote:
Yes, I just ran the RPM
(First stopped Apache and OTRS, ran the RPM, started apache, started OTRS...)
For you safety you can (should?) of course backup the OTRS
directory....
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zondag 4 februari 2007 0:09 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
How exactly did you do it? Just run the RPM as usual?
-----------------------------------------------------------------------
*From:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *On Behalf Of *Beugen, Peter van *Sent:* Saturday, February 03, 2007 11:08 AM *To:* User questions and discussions about OTRS.org *Subject:* RE: [otrs] Upgrade from 2.1.2 to 2.1.5
Changes in config.pm or made by the admin area (in ZZZauto.pm I think)
will not be lost !
I upgraded from 2.1.2 to .3, .4 and .5 and all my configed stuff was unchanged
Regards,
Peter
*Van:* otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] *Namens *Maurice James Ny *Verzonden:* zaterdag 3 februari 2007 15:59 *Aan:* 'User questions and discussions about OTRS.org' *Onderwerp:* [otrs] Upgrade from 2.1.2 to 2.1.5
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
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_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/ _______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? =http://www.otrs.com/
_______________________________________________ OTRS mailing list: otrs - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/otrs To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/otrs Support orr consulting for your OTRS system? => http://www.otrs.com/
Does anyone know how to manually upgrade from version 2.1.2 to 2.1.5? What files got changed and what the changes are? I don't want to download the entire rpm or risk loosing any config modifications that I already made.
Upgrade procedure is explaned in UPGRADE file on your otrs tarball/rpm. -- Valkai Jozsef +36 70 36 28 147 valkaij@externet.hu jvalkai@gmail.com lat:N 47° lon:E 19°
participants (5)
-
Beugen, Peter van -
Danie -
Jozsef Valkai -
Maurice James Ny -
Nils Breunese (Lemonbit)