Hi Peter, Have you read the thread called 'enable Master/Slave ticket feature' from this week? and also the youtube vid: http://www.youtube.com/watch?v=zkc_qTCSloo You should still create 21 tickets of course, but they can be created very fast and linked to the master ticket. You can send out emails and close the child tickets from the master. If you'd want to create tickets even faster, you could look into using Ticket Templates: http://www.jbothe.de/blog/?p=130 HTH. -- Michiel Beijen R&D OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/ Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer CU@ IIR Service Desk Forum in Mainz (Germany)http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009! On Fri, Oct 9, 2009 at 8:59 AM, Peter Beckman wrote:

I posted about this need a few months ago, was hoping that maybe 2.4.4 is the great white hope.

http://lists.otrs.org/pipermail/otrs/2009-February/025597.html

I finally gave up on the script and did them manually, because the API was too confusing.

I simply need to email 21 people the same email and open 21 tickets. They can all be immediately closed, but I need to basically open the same ticket 21 times.

But I only want to do this once.

Can OTRS do it in the web interface? Easily? Am I still stuck writing a script that accesses the API in order to do this?

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