Hi; Can somebody help me with open ticket search? #Open ticket search for rajildavda $TicketsForCustomerUser = $soapclient->__soapCall("Dispatch", array($user, $pass, "TicketObject", "TicketSearch", "CustomerUserID","rajildavda","StateIDs", 4)); There is something wrong with filtering on StateIDs. I'm using SOAP API in PHP and OTRS 2.4 regards, Rajil Davda Software Engineer, Applied Software Pvt. Ltd. | 42, Tapovan Society | Above Bank of Baroda | Near Manekbaug Hall | Ambawadi | Ahmedabad. www.mvtahmedabad.co.cc http://www.mvtahmedabad.co.cc/