I am using OTRS 2.0.4 on SUSE linux 10.0. When I try to log call using the otrs I get an error message the says Need ticketed. Please see window below. _____ From: Seigafuse, Mike [mailto:mseigafuse@fcg.com] Sent: 11 August 2006 01:47 PM To: User questions and discussions about OTRS.org Subject: RE: [otrs] FW: TicketID You need to supply more information before people can help. What version, what platform? Have you looked at the logs and if so what messages are there?