Hi there, OTRS is giving an error message with a ticket with the following cc: "\"ufuk kalmanoglu-trb satis\"@kapur.svc.unicc.org" <"ufuk kalmanoglu-trb satis"@kapur.svc.unicc.orgmailto:>, "\"sedat silahtaroglu-turbosan\"@kapur.svc.unicc.org" <"sedat silahtaroglu-turbosan"@kapur.svc.unicc.orgmailto:> This CC has been added automatically during the ticket creation process. When agents want to do an empty answer there is a red error message that comes ... How can it happen that a message coming from outlook can be wrong in OTRS ??? Many thanks Philippe Philippe Martignier Communications Division Customer Service Section Email : Philippe.Martignier@wipo.intmailto:Philippe.Martignier@wipo.int Phone : 00 41 022 338 72 36 Building : GB II Office : 0,3 World Intellectual Property Organization Disclaimer: This electronic message may contain privileged, confidential and copyright protected information. If you have received this e-mail by mistake, please immediately notify the sender and delete this e-mail and all its attachments. Please ensure all e-mail attachments are scanned for viruses prior to opening or using.