You could create a second customer database for this purpose. That will make them show up in the AJAX customer lists. On Fri, Dec 17, 2010 at 7:19 AM, Erik van Ast wrote:

Hi Michiel,

That worked great, thank you. One more question. How can I put the agents' addresses in there as well? Sometimes I want to forward an email to one of my colleagues who are agents in this OTRS system, but at the moment I only see customers...

Met vriendelijke groet / Kind regards / Mit freundlichem Gruß,

Erik van Ast

Message: 2 Date: Fri, 17 Dec 2010 12:36:36 +0100 From: Michiel Beijen Subject: Re: [otrs] LDAP and Address Book, customers are displayed with username, full name, email address and username again To: "User questions and discussions about OTRS." Message-ID: Content-Type: text/plain; charset="iso-8859-1"

Hi Erik,

you can modify this by changing CustomerUserListFields in your datasource definition.

HTH,

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