Hi About creating tickets from emails, this is what we did: - Create an entry for the email account in /otrs/index.pl?Action=AdminSystemAddress - Associate that entry with the selected queue at /index.pl?Action=AdminQueue - Create a POP3 or IMAP auth for the mentioned account at /otrs/index.pl?Action=AdminMailAccount - Send an e-mail to that account and clic on "run now" on the screen of the last step - Check your log at /index.pl?Action=AdminLog to make sure the email arrives - Wait two minutes, the ticket should show up in the queue - Create a rule at /index.pl?Action=AdminGenericAgent to better handle those messages if needed Greetings, Leonardo Certuche On Tue, May 26, 2009 at 11:59 AM, Justin Holt wrote:

Hi all, I'm sure something of this nature has been posted before, I just don't know how you can manage to sort through all posts and mail to find it. But what is the best method to upgrade from one version to the other on windows? In the documentation it mentions an Upgrade file but I know in windows all I have is the .exe file. One other quick question if you have the time: What is also the easiest way to make it so a user can email otrs@(insert domain here) and make it show up in our queue of work orders?

Thanks a lot! Justin Holt Town of Vernon IT Intern

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