notification to sender of ticket, if his ticket was closed.
hi, i am new to otrs, using otrs 2.3.4 on a centos 5.2. our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer). I think it should be automatic but it is not working.any configuration changes. help, -- regards: Aman
The survey does it. Here is the how-to
http://www.mail-archive.com/otrs@otrs.org/msg24865.html
Leonardo Certuche
On Mon, May 25, 2009 at 12:30 AM, aman
hi,
i am new to otrs, using otrs 2.3.4 on a centos 5.2. our requirement is when a agent close the ticket, notification should be sent to the sender of the ticket(Customer). I think it should be automatic but it is not working.any configuration changes.
help,
-- regards: Aman
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Leonardo Certuche