Can't say for sure but there is a cvs import script.  What it's exact use is I don't know, but you may want to look. LQ murli wrote: Do we have the below provision in OTRS?   MurliManohar TenthPlanet From: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] On Behalf Of murli Sent: Friday, September 04, 2009 11:02 AM To: otrs@otrs.org Subject: [otrs] reg: importing incidents:   Hi all,   I have an incident log excel file in a defined template. I need to import the excel file in to OTRS. How to perform this in OTRS?   Thanks, MurliManohar TenthPlanet