Hi Do you use other ACL on this form?? Try to change the name of the ACL

$Self->{TicketAcl}->{'ZZZZ-250-ACL-CATEGORIA'} = {

$Self->{TicketAcl}->{'PUNTO DE PERSONALIZACION SUMINISTRO ELECTRICO'} = { Properties => { Frontend => { Action => ['AgentTicketClose'], }, Ticket => { Service => ['PUNTO DE PERSONALIZACION::SUMINISTRO ELECTRICO'], }, }, Possible => { Ticket => { DynamicField_TipoFalla => [ 'FALLA DE REGULADOR DE VOLTAJE', 'FALLA DE ENERGIA COMERCIAL'], }, } }; This is an example of the ACL works, on my server, use as reference, but I don't see diference. 2013/1/15 Antonio Sarmiento

Thanks Nils for your quick response, but I'm NOT using root@localhos, I'm using other agent in admin group Best regards

Antonio

Date: Tue, 15 Jan 2013 14:23:14 +0100 From: Nils Leideck Subject: Re: [otrs] Why don?t work for me ACL with Dynamic Fields

Are you logged in with root@localhost ?

On 15.01.2013, at 13:46, Antonio Sarmiento wrote:

...

Hi, I'm trying to restrict the values shows in a phone ticket for a Dynamic Field, depending on the Service selected using the following ACL in config.pm :

$Self->{TicketAcl}->{'250-ACL-CATEGORIA'} = { # match properties Properties => { # current action match properties Frontend => { Action => ['AgentTicketPhone','AgentTicketEmail'], }, # current ticket match properties Ticket => { Service=> ['INCIDENTES::Comunicaciones::REDES'], } }, # return possible options (white list) Possible => { Ticket => { DynamicField_DF1 => ['HUB','WIFi'], }, }, };

But it don?t work because shows the 8 values stored in DF1

The names of services are ok and name and key of the dynamic field is the same Dynamic field where defined, store with data and declare in phone ticket Other ACL which not involves Dynamic fields are working ok NOT Using root@localhost, I using other agent in admin group win7,OTRS3.1.12, ITSM3.1.7,Mysql

Somebody could help me?

I appreciate your help

Best regards

Antonio

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Cheers, Nils -- http://webint.cryptonode.de / a Fractal project

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