Re: [otrs] LDAP - First Bind failed LdapErr
Hello everyone, after entering Guillaume told me that I have a new problem: Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP). now if I completely lost Thanks for your answers [cid:image001.jpg@01CAC774.6690F470]http://www.tm4.com/ Christopher Monzon Technicien, Systèmes et réseaux 135 J.-Armand Bombardier (Suite 25) Boucherville (Qc) Tel: (450) 645-1444 Poste : 260 Canada J4B 8P1 Fax: (450) 645-1864
Hi Christopher, Your user account does have any mail address in mail field and givenName ? Do you use LDAP or Active Directory ? My sample is for AD. Did you try multiple login ? For older OTRS version, you must login 2 times to have o good account (first time OTRS will create witout login, and second time you can login). Try to login with an account without "accent". If you would like to speak in french, send me private mail. Hope this help. Le 19/03/2010 19:56, Christopher Monzon a écrit :
Hello everyone,
after entering Guillaume told me that I have a new problem:
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP).
now if I completely lost
Thanks for your answers
logo_signature http://www.tm4.com/
*Christopher Monzon*
Technicien, Systèmes et réseaux
135 J.-Armand Bombardier (Suite 25) Boucherville (Qc) Tel: (450) 645-1444 Poste : 260 Canada J4B 8P1 Fax: (450) 645-1864
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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI) Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
Christopher,
Could you upload your config.pm (passwords, servernames etc omitted) so we
can get a better understanding of your LDAP implementation?
Thanks,
On Mon, Mar 22, 2010 at 8:56 AM, Guillaume Rehm
Hi Christopher,
Your user account does have any mail address in mail field and givenName ? Do you use LDAP or Active Directory ? My sample is for AD. Did you try multiple login ? For older OTRS version, you must login 2 times to have o good account (first time OTRS will create witout login, and second time you can login). Try to login with an account without "accent".
If you would like to speak in french, send me private mail.
Hope this help.
Le 19/03/2010 19:56, Christopher Monzon a écrit :
Hello everyone,
after entering Guillaume told me that I have a new problem:
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'!
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP).
now if I completely lost
Thanks for your answers
[image: logo_signature] http://www.tm4.com/
*Christopher Monzon*
Technicien, Systèmes et réseaux
135 J.-Armand Bombardier (Suite 25) Boucherville (Qc) Tel: (450) 645-1444 Poste : 260 Canada J4B 8P1 Fax: (450) 645-1864
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-- Guillaume REHM Centre de Ressources Informatiques Responsable Sécurité du Système d'Information (RSSI)
Bibliothèque Nationale et Universitaire de Strasbourg 5 rue du Maréchal Joffre BP 51029 67070 Strasbourg
tél: 03 88 25 28 23 fax: 03 88 25 28 03 mail: guillaume.rehm@bnu.fr web: http://www.bnu.fr
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Hi, On 19.03.2010, at 19:56, Christopher Monzon wrote:
Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 Panic! No UserData for user: 'bonse00'!!! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! Fri Mar 19 13:26:07 2010 error OTRS-CGI-10 No UserID found for 'bonse00'! Fri Mar 19 13:26:07 2010 notice OTRS-CGI-10 User: bonse00 (CN=Sébastien Bonami,OU=Users,OU=M4,DC=M4,DC=INC) authentication ok (REMOTE_ADDR: IP).
the user (Agent) is not setup in OTRS. Even if the authentication is fine OTRS needs to have the account in the own database. option 1: create the user first then try again. option 2: look in the admin handbook for AuthSyncModule to have the user details synced to OTRS during login automatically Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
participants (4)
-
Christopher Monzon -
David Holder -
Guillaume Rehm -
Nils Leideck - ITSM