Hi all, I have an issue receiving emails after configuring Core::Sendmail When I configure it with as following : SendmailModule: SMTP SendmailModule::CMD: /usr/sbin/sendmail -i -f (default) SendmailModule::Host: mail.hostname.com SendmailModule::Port: 25 SendmailModule::AuthUser: otrs SendmailModule::AuthPassword: otrs after this configuration when i try to reset the password of an agent i get the following: Error: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable Net::SMTP debug f[..] Comment: Please contact your admin Bug Report: Traceback: ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Mon Jun 21 15:43:39 2010 Message: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable Net::SMTP debug for more info! Traceback (14374): Module: Kernel::System::Email::SMTP::Send (v1.25) Line: 103 Module: Kernel::System::Email::Send (v1.64.2.1) Line: 690 Module: Kernel::System::Web::InterfaceAgent::Run (v1.43.2.1) Line: 483 Module: ModPerl::ROOT::ModPerl::Registry::usr_share_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 48 Module: (eval) (v1.88) Line: 204 Module: ModPerl::RegistryCooker::run (v1.88) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.88) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31 But when there is not configuration i get the password notification from admin@example.com One more question: How can i configure that when i receive the email for password monification to get the right hostname of my otrs server: Example: ----- Hi Ed, you or someone impersonating you has requested to change your OTRS password. If you want to do this, click on this link to get a new password. https://yourhost.example.com/otrs/index.pl?Action=LostPassword&Token=AXwbKsa... Your OTRS Notification Master ---- Could you please help! Thank you. Ed.
e c wrote :
I have an issue receiving emails after configuring Core::Sendmail When I configure it with as following :
SendmailModule: SMTP SendmailModule::CMD: /usr/sbin/sendmail -i -f (default) SendmailModule::Host: mail.hostname.com http://mail.hostname.com SendmailModule::Port: 25 SendmailModule::AuthUser: otrs SendmailModule::AuthPassword: otrs
after this configuration when i try to reset the password of an agent i get the following:
Error: SMTP authentication failed: 500Command unknown: 'AUTH'! Enable Net::SMTP debug f[..] [...]
Hi Ed, I guess that your SMTP server doesn't support SMTP authentication, try deactivating SendmailModule::AuthUser and SendmailModule::AuthPassword (uncheck the checkboxes) to use SMTP without authentication.
How can i configure that when i receive the email for password monification to get the right hostname of my otrs server: [...]
Search in SysConfig for FQDN. If it isn't changeable you have to edit /opt/otrs/Kernel/Config.pm instead. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (2)
-
Alexander Halle -
e c