I know have asked this before but I have 2 installation of OTRS on the same server, just one is activated... I have my version 2.0.4 provided by Debian 4.0 I would like to get the latest working from scratch, my only concern is if I use 2.2.4, do I need to anything to the database? I also don't know where the apache Directory tags are listed. I tried migrating from one server to another without taking down the first, but that didn't work. Any help would be greatly appreciated! Andrew Meyer Unix Systems Administrator 314-787-0681 x39 314-565-0868 (cell) 1300 Hampton Ave. Ste. 200 Saint Louis, MO 63139 http://www.precisionpractice.com/