So run perms against the otrs-x.x.x folder. On Jan 31, 2013 11:44 PM, "Rainer Bendig" wrote:

Hm upgrade file says:

--- snip ---8<--- 5) Install the new release (tar or RPM) ------------------------------------

With the tarball:

shell> cd /opt shell> tar -xzf otrs-x.x.x.tar.gz shell> ln -s otrs-x.x.x otrs --- /snip --->8--

maybe this needs a patch ;(

Am 31.01.2013 20:16, schrieb Gerald Young:

...

make sure /opt/otrs isn't a symlink. Permissions may not apply correctly if it is.

On Thu, Jan 31, 2013 at 1:04 PM, Bianchi Massimo mailto:Massimo.Bianchi@nposistemi.it> wrote:

Hi all,____

I think that I missed some step…____

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Tryng to modify ANY item in sysconfig leads to an error:____

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Error Message: Can't write ConfigItem! __ __

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. ____

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You can Send a bugreport or go back to the previous page. ____

Error Details____

Backend ERROR: OTRS-CGI-10 Perl: 5.10.1 OS: linux Time: Thu Jan 31 18:59:40 2013 Message: Can't write ConfigItem! RemoteAddress: 172.22.21.11 RequestURI: /otrs/index.pl http://index.pl Traceback (1940): Module: Kernel::Modules::AdminSysConfig::Run (v1.125) Line: 206 Module: Kernel::System::Web::InterfaceAgent::Run (v1.73) Line: 866 Module:

ModPerl::ROOT::ModPerl::Registry::opt_otrs_bin_cgi_2dbin_index_2epl::handler

...

(unknown version) Line: 46 Module: (eval) (v1.94) Line: 204 Module: ModPerl::RegistryCooker::run (v1.94) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.94) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31____

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Apparently permission at file level are correct and I run the upgrade script to verify/adapt permissions.. (Centos 6.2 64bit)____

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I also did a “chown –R 777 /opt/otrs”, just to be on safe side and test it properly, after a server restart – then it worked.____

But it’s a little too open.____

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What should be the correct permissions ?____

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My fix permission strings was:____

bin/otrs.SetPermissions.pl http://otrs.SetPermissions.pl --otrs-user=otrs --web-user=apache --otrs-group=apache --web-group=apache --admin-user=root --admin-group=root /opt/otrs____

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Thanks,____

Massimo____

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Massimo Bianchi____

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Npo Sistemi S.p.A. - Gruppo Npo____

S.S.11 Padana Superiore 28____

20063 Cernusco S/Naviglio MI____

Tel: +39 02 92596.322 tel:%2B39%2002%2092596.322____

Cell: +39 348 5852275 tel:%2B39%20348%205852275____

Fax: +39 02 92140548 tel:%2B39%2002%2092140548____

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Skype: massimo.bianchi____

Lync: massimo.bianchi@nposistemi.it mailto:massimo.bianchi@nposistemi.it____

Mail: massimo.bianchi@nposistemi.it mailto:massimo.bianchi@nposistemi.it____

Web: http://www.nposistemi.it http://www.nposistemi.it/____

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