Jack, You receive this error because Gmail does not allow the unsecure IMAP protocol. You'd have to select IMAPS, which uses an IMAP connection over SSL, to fetch messages from Gmail (or Google Apps for Domains email, for that matter). I guess in your case the POP3S connection does not work because the Perl modules Mail::POP3Client and IO::SocketSSL need to be installed for this to work. These are currenly NOT checked for in otrs.checkModules and also, because of the way POP3S.pm is set up you would NOT see any error messages when you try to connect. I have registered a bug for this in Bugzilla with patches attached. See http://bugs.otrs.org/show_bug.cgi?id=3790 If you'd just install the mentioned perl modules (but I don't know if that is possible on a JumpBox system?) you should be able to connect using POP3S without any issues. Kind regards, -- Michiel Beijen Software Consultant +31 6 - 457 42 418 Bee Free IT + http://beefreeit.nl On Thu, Jun 11, 2009 at 21:36, Jack Blalock wrote:

I'm working with a fresh OTRS system (totally new to OTRS)

I'm trying to get the email part working. Under "Postmaster Mail Account" I have filled in the information for a couple email accounts at gmail. When I select "Run Now!" for an account setup with IMAP I get the below message. In the "System Log" I see several entries "IMAP: Can't connect to imap.gmail.com". On the accounts setup for POP3S, theres no error pages being displayed and theres no entries in the System Log (good or bad messages??), I also do not see any emails being pulled and displayed in any queues within the OTRS system.

I'm a little lost on what to look at to fix.

OTRS ERROR MESSAGE BELOW THIS LINE------------------

In the OTRS JumpBox administration -

Traceback: ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Thu Jun 11 11:36:19 2009

Message: IMAP: Can't connect to imap.gmail.com

Traceback (4422): Module: Kernel::System::MailAccount::IMAP::Fetch (v1.5) Line: 72 Module: Kernel::System::MailAccount::MailAccountFetch (v1.5) Line: 369 Module: Kernel::Modules::AdminMailAccount::Run (v1.5) Line: 62 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: ModPerl::ROOT::ModPerl::Registry::var_data_otrs_bin_cgi_2dbin_index_2epl::handler (unknown version) Line: 47 Module: (eval) (v1.87) Line: 204 Module: ModPerl::RegistryCooker::run (v1.87) Line: 204 Module: ModPerl::RegistryCooker::default_handler (v1.87) Line: 170 Module: ModPerl::Registry::handler (v1.99) Line: 31

OTRS ERROR MESSAGE ABOVE THIS LINE------------------

F.Y.I. I have done another test with account info to our in house exchange server (IMAP) and it seems to work without issues.

-- Thanks Jack Blalock

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