Hi, you can create a ACL to restrict the access on the front end for the options (Note, Pending, Responsible, etc) 2013/4/15 Gerald Young

In general, no. But the ticket could be moved to a read-only queue.

On Mon, Apr 15, 2013 at 3:33 PM, Gustavo Azambuja wrote:

...

Hi, its possivle lock the close tickets to edit. In other words, make impossivle to any Agent add notes, etc to one close ticket?

-- Gustavo Azambuja - Linux User: 275813 http://gazambuja.com

Uruguay: *091 300 333* (Montevideo - Mobile)

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