
hi, I want send a notice to be met before an escalation using to GenericAgent, question: what the command go in the textarea? or is for some other reason not send theemail. Thanks for your answer Julio

You might add a Notification (Event) on the note being created.
On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo
hi, I want send a notice to be met before an escalation using to GenericAgent, question: what the command go in the textarea? or is for some other reason not send theemail.
Thanks for your answer
Julio
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Thank you try and comment
Julio Cesar Angulo Quiroz
De: otrs-bounces@otrs.org [mailto:otrs-bounces@otrs.org] En nombre de Gerald Young
Enviado el: Martes, 14 de Septiembre de 2010 08:53 a.m.
Para: User questions and discussions about OTRS.
Asunto: Re: [otrs] notification using GenericAgent
You might add a Notification (Event) on the note being created.
On Wed, Sep 8, 2010 at 2:30 PM, DM_Julio Angulo
participants (2)
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DM_Julio Angulo
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Gerald Young