+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++ Release: OTRS Help Desk 3.0.0 beta5 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html ENHANCEMENTS: ============ * Big improvements to TicketZoom rendering performance. * Updated Ukrainian translation file, thanks to Бельский Артем! SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#6064 - Predefined responses did not load. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6054 - The default services were not loaded when creating a new ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#5911 - Enhanced menu behavior. The submenus in the agent main menu open on click by default. With the new config setting "OpenMainMenuOnHover" it can be configured that they should also open on mouse hover. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#5979 - IE8 - selecting a new article in TicketZoom did not load the new ticket. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6017 - QueueLookup function returned a wrong QueueID when a queue name was updated. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6019 - Choosing a search template did not work when executing the search. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6033 - Too many toolbar icons were displayed by default. Toolbar shortcuts were not shown by default. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6032 - Customer history context settings were not working. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6021 - Ticket types are still displayed if they were invalid. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#4732 - Mysql table index wasn't used when LOWER() is used in queries for customer_user.login. There was now a new flag CaseSensitive in the customer DB settings. Setting this to 1 will improve performance dramatically on large databases. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] * Bug#6007 - Free field content were not saved. [ http://bugs.otrs.org/show_bug.cgi?id=5655 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 09aa8d6204f79209ea049ee5726d4977 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta5.noarch.rpm 063e6296e30b31129dd88267865d1704 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta5.noarch.rpm 942373399249ae02613eebcff6b33af8 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta5.noarch.rpm f8cd916e7ba7a4c71fd954d6f8e1ccf9 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta5.noarch.rpm c957e561cf8183f863cefe7a6b75f650 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta5.noarch.rpm 2e659abcbbe707854d0b6ad33516da0e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.tar.gz f9e9445f6f5fbecf826963f7c2914c96 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.tar.bz2 f4466238222c640857852c3f6abbcd65 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5.zip e5df4350bf8a8afdfff91932ed1306ab http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta5-win-installer-2.3.1-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta5 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta5 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/ --------------------------------------------------------------------- OTRS mailing list: announce - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/announce To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/announce