+++++++++++++++++++++++++ Release Note ++++++++++++++++++++++++

Due to some adjustments please skip the previous announcement<

Release: OTRS Help Desk 3.0.0 beta6 Status: Beta Feature List: http://lists.otrs.org/pipermail/announce/2010/000133.html SUPPORTED ENCODING: =================== * The default internal character set of OTRS was changed to UTF-8. Please see the UPGRADING file if you upgrade from an older version of OTRS for any implications this may have for you. * We recommend to change existing non-UTF-8 installations of OTRS to UTF-8 with the upgrade to 3.0. * All other encodings are now deprecated. * OTRS 3.1 will only allow UTF-8 as internal charset. BUGFIXES: ========= * Bug#6089 - Close Window in Statistics didn't work. [ http://bugs.otrs.org/show_bug.cgi?id=6089 ] * Bug#6090 - Accounted Time was not displayed in articles if Ticket::ZoomTimeDisplay was set to 'yes'. [ http://bugs.otrs.org/show_bug.cgi?id=6090 ] * Bug#6112 - Database IDs displayed in Admin GUI. [ http://bugs.otrs.org/show_bug.cgi?id=6112 ] * Bug#6110 - AdminCustomerUserGroup? listed non-existing group 'info'. [ http://bugs.otrs.org/show_bug.cgi?id=6110 ] * Bug#6109 - '0' was not recognized as a valid input for TimeUnits? . [ http://bugs.otrs.org/show_bug.cgi?id=6109 ] * Bug#6058 - Keyboard shortcuts should be shown via tooltip. [ http://bugs.otrs.org/show_bug.cgi?id=6058 ] * Bug#6058 - Added ability to open ticket history and other ticket actions in parallel. [ http://bugs.otrs.org/show_bug.cgi?id=6058 ] * Bug#6079 - Unread tickets were marked as read only second time. [ http://bugs.otrs.org/show_bug.cgi?id=6079 ] * Bug#6040 - Removed ReplyAll option if possible. [ http://bugs.otrs.org/show_bug.cgi?id=6040 ] * Bug#5994 - Creating new statistic, field validation kicks in immediately. [ http://bugs.otrs.org/show_bug.cgi?id=5994 ] * Bug#5975 - Notifications (event-based) to external email address were visible to customers. [ http://bugs.otrs.org/show_bug.cgi?id=5975 ] YOUR CONTRIBUTION: =================== * We kindly ask for your assistance to update the translation files! The current status can be found here: http://users.otrs.com/~me/i18n/ BROWSER SUPPORT Agent Interface: =============================== * JavaScript is required to use the agent interface These browsers are not supported: * Versions older than Microsoft Internet Explorer 7 * Versions older than Firefox 3 * All versions of Netscape SOFTWARE DOWNLOAD: =================== Please note that we have relaunched our website www.otrs.com. The software can now be downloaded exclusively * http://otrs.org/download/ * http://otrs.org/download/#otrs3 * ftp://ftp.otrs.org/pub/otrs/ (Germany/Hamburg) A complete list of all download mirrors (ftp/http/rsync) is available at http://otrs.org/download/ MD5 MESSAGE DIGEST (128-bit) CHECKSUMS: ======================================= 1ca194f82ff9a48c7c5aef8295fc55c5 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.0/otrs-3.0.0-beta6.noarch.rpm 92a68f95927d3368332597c06aa83b42 http://ftp.otrs.org/pub/otrs/RPMS/suse/9.1/otrs-3.0.0-beta6.noarch.rpm 91dadffb2ba6b8029cdc99e12d144012 http://ftp.otrs.org/pub/otrs/RPMS/suse/10.0/otrs-3.0.0-beta6.noarch.rpm 70885a1e317eac84323a79603d456377 http://ftp.otrs.org/pub/otrs/RPMS/suse/11.0/otrs-3.0.0-beta6.noarch.rpm 488cabcf544202f6affc1b54dc911597 http://ftp.otrs.org/pub/otrs/RPMS/fedora/4/otrs-3.0.0-beta6.noarch.rpm ead85e2ecc852f05e80d37b50e6aa27e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.tar.gz f3b6783d6dfb7b9247b6b77b8f3df99a http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.tar.bz2 be647917596ff73cb516fdf3806a1a8e http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6.zip 2daca6acd498145963ca72ec482cdc76 http://ftp.otrs.org/pub/otrs/otrs-3.0.0-beta6-win-installer-2.4.0-beta1.exe UPGRADING: ========== For those folks who are using OTRS 2.4 and want to upgrade to OTRS 3.0 please read the UPGRADING and INSTALL files. We do not recommend to upgrade to OTRS 3.0.0 beta6 for production. FEEDBACK & BUG REPORTING: ========================= Although OTRS 3.0.0 beta6 has been tested before, we appreciate your contributions. As always, you’re encouraged to tell us what you think, using this feedback e-Mail: [enjoy@otrs.com] or by filing a bug in Bugzilla [http://bugs.otrs.org]. -- Hauke Jan Böttcher Director Marketing OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 10 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg, Amtsgericht: Bad Homburg, HRB 10751, USt.ID: DE256610065 Aufsichtsratsvorsitzender: Burchard Steinbild, Vorstand: André Mindermann (Vorsitzender) True Ownership and Control of Your Data: Free 30-day Trial for OTRS OnDemand: http://www.otrsondemand.com/