Hi, It might be a typical problem. After I installed all required Perl modules and unpack the RPM file on FC1 with Apache2, I cannot restart the webserver. The error message is: Starting httpd: [Mon Oct 03 22:51:12 2005] [error] Can't locate Apache.pm in @INC (@INC contains: /opt/otrs/Kernel/cpan-lib /opt/otrs/ /usr/lib/perl5/5.8.3/i386-linux-thread-multi /usr/lib/perl5/5.8.3 /usr/lib/perl5/site_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/site_perl/5.8.3 /usr/lib/perl5/site_perl/5.8.2 /usr/lib/perl5/site_perl/5.8.1 /usr/lib/perl5/site_perl/5.8.0 /usr/lib/perl5/site_perl /usr/lib/perl5/vendor_perl/5.8.3/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.2/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.1/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.0/i386-linux-thread-multi /usr/lib/perl5/vendor_perl/5.8.3 /usr/lib/perl5/vendor_perl/5.8.2 /usr/lib/perl5/vendor_perl/5.8.1 /usr/lib/perl5/vendor_perl/5.8.0 /usr/lib/perl5/vendor_perl . /etc/httpd/ /etc/httpd/lib/perl ) at /usr/lib/perl5/5.8.3/CGI.pm line 191.\nCompilation failed in require at /opt/otrs/scripts/apache2-perl-startup.pl line 19.\nBEGIN failed--compilation aborted at /opt/otrs/scripts/apache2-perl-startup.pl line 19.\nCompilation failed in require at (eval 1) line 1.\n [Mon Oct 03 22:51:12 2005] [error] Can't load Perl file: /opt/otrs/scripts/apache2-perl-startup.pl for server jsb-techservices.com:0, exiting...\n [FAILED] What can I do now? : ( Jeff --------------------------------- Yahoo! for Good Click here to donate to the Hurricane Katrina relief effort.
First, I found this link about the same issue:
http://lists.otrs.org/pipermail/otrs/2003-October/003006.html
Then I followed it to remove the "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" from /etc/httpd/conf.d/otrs.conf and I am able to restart the webserver.
Then starting mysqld service succeeded. However, now I cannot open the page http://jsb-techservices.com/otrs/installer.pl
It shows Internal Server Error
The server encountered an internal error or misconfiguration and was unable to complete your request.
Please contact the server administrator, webadmin@jsb-techservices.com and inform them of the time the error occurred, and anything you might have done that may have caused the error.
More information about this error may be available in the server error log.
---------------------------------
Apache/2.0.50 (Fedora) Server at jsb-techservices.com Port 80
What should I change next?
jeff Lam
-----BEGIN PGP SIGNED MESSAGE----- Hash: SHA1 Hi Jeff, On Mo, Okt 03, 2005 at 08:49:54 -0700, jeff Lam wrote:
First, I found this link about the same issue:
[1]http://lists.otrs.org/pipermail/otrs/2003-October/003006.html
Then I followed it to remove the "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" from /etc/httpd/conf.d/otrs.conf and I am able to restart the webserver.
OK. That means you don't use mod_perl2 at the moment. Because mod_perl2 is nice to have and just for performance tuning, that is no problem.
Then starting mysqld service succeeded. However, now I cannot open the page [2]http://jsb-techservices.com/otrs/installer.pl
Are you using virtual hosts? If yes, you have to add the OTRS specific config settings to the virtual host where OTRS should run on. What happens if you try to open http://localhost/otrs/installer.pl with a browser that is localy installed on your server? Regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDQi1hTFWOq90iSiERAvnKAKCImoEvxiRGYKtH0BjRGi4gRDKliwCgqGPA 1xU2nYbh2/XPRMlou56ABU0= =1eG+ -----END PGP SIGNATURE-----
First, I found the version of perl_mod is 1.99_12. If you recommand to upgrade to 2, what is the best way to do it? Any rpm link to install it on the server?
Second, yes, I am using a virtual hosting server from a provider. So I cannot use localhost to test on the install page.
Did you mean if I upgrade to perl_mod 2, I should be able to restart Apache and open the webpage for database and further installation?
Jeff
Christian Schoepplein
First, I found this link about the same issue:
[1]http://lists.otrs.org/pipermail/otrs/2003-October/003006.html
Then I followed it to remove the "Perlrequire /opt/otrs/scripts/apache2-perl-startup.pl" from /etc/httpd/conf.d/otrs.conf and I am able to restart the webserver.
OK. That means you don't use mod_perl2 at the moment. Because mod_perl2 is nice to have and just for performance tuning, that is no problem.
Then starting mysqld service succeeded. However, now I cannot open the page [2]http://jsb-techservices.com/otrs/installer.pl
Are you using virtual hosts? If yes, you have to add the OTRS specific config settings to the virtual host where OTRS should run on. What happens if you try to open http://localhost/otrs/installer.pl with a browser that is localy installed on your server? Regards, Christian - -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 1862 760 :: Fax: +49 (0) 9421 1862 769 http://www.otrs.com/ :: Communication with success! -----BEGIN PGP SIGNATURE----- Version: GnuPG v1.4.2 (GNU/Linux) iD8DBQFDQi1hTFWOq90iSiERAvnKAKCImoEvxiRGYKtH0BjRGi4gRDKliwCgqGPA 1xU2nYbh2/XPRMlou56ABU0= =1eG+ -----END PGP SIGNATURE----- _______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev --------------------------------- Yahoo! for Good Click here to donate to the Hurricane Katrina relief effort.
participants (2)
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Christian Schoepplein -
jeff Lam