CustomerCompanySupport
Hi again, Anyone who have some informations about this feature CustomerCompanySupport, I can't find any well documented information about it, just these two lines on Defaults.pm : # # use customer company support (reference to company, See CustomerCompany settings) # CustomerCompanySupport => 1, When I enabled it, I can see that two drop down menus are displayed rather than two text boxes under Customer User management panel allowing me to easily select the CustomerID and CustomerIDs, so a good feature but I would like to have more details about this feature. Does it have an impact on other things somewhere ? Same interrogation concerning CustomerIDs drop down menu, is it possible to have it displayed multiple times to allow select of 1 main ID (CustomerID) and more than one CustomerIDs ? That would be a little bit easyly managed rather than using text boxes with ; separated values like "B;C;" ... ? Thanks by advance for your answers, Best regards. Laurent MINOST
Hi, On Mo, Aug 13, 2007 at 05:56:37 +0200, Laurent Minost wrote:
Anyone who have some informations about this feature CustomerCompanySupport, I can't find any well documented information about it, just these two lines on Defaults.pm :
# # use customer company support (reference to company, See CustomerCompany settings) # CustomerCompanySupport => 1,
When I enabled it, I can see that two drop down menus are displayed rather than two text boxes under Customer User management panel allowing me to easily select the CustomerID and CustomerIDs, so a good feature but I would like to have more details about this feature. Does it have an impact on other things somewhere ?
Please see URL dieses Links: http://doc.otrs.org/2.2/en/html/x1572.html#company-tickets-db
Same interrogation concerning CustomerIDs drop down menu, is it possible to have it displayed multiple times to allow select of 1 main ID (CustomerID) and more than one CustomerIDs ? That would be a little bit easyly managed rather than using text boxes with ; separated values like "B;C;" ... ?
No, that isn't possible so far.
Laurent MINOST
Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success!
Hi Christian, First of all, thanks for your answer. Do you know if this feature is foreseen for a future version of OTRS please and which one ? Best regards, Laurent MINOST Le mardi 14 août 2007 à 11:27 +0200, Christian Schoepplein a écrit :
Hi,
On Mo, Aug 13, 2007 at 05:56:37 +0200, Laurent Minost wrote:
Anyone who have some informations about this feature CustomerCompanySupport, I can't find any well documented information about it, just these two lines on Defaults.pm :
# # use customer company support (reference to company, See CustomerCompany settings) # CustomerCompanySupport => 1,
When I enabled it, I can see that two drop down menus are displayed rather than two text boxes under Customer User management panel allowing me to easily select the CustomerID and CustomerIDs, so a good feature but I would like to have more details about this feature. Does it have an impact on other things somewhere ?
Please see
URL dieses Links: http://doc.otrs.org/2.2/en/html/x1572.html#company-tickets-db
Same interrogation concerning CustomerIDs drop down menu, is it possible to have it displayed multiple times to allow select of 1 main ID (CustomerID) and more than one CustomerIDs ? That would be a little bit easyly managed rather than using text boxes with ; separated values like "B;C;" ... ?
No, that isn't possible so far.
Laurent MINOST
Kind regards,
Christian
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Hi Laurent, On Di, Aug 14, 2007 at 05:06:10 +0200, Laurent Minost wrote:
Do you know if this feature is foreseen for a future version of OTRS please and which one ?
Its not on the roadmap yet but it won't be changed in OTRS 2.x for sure...., maybe in 3.x. Sorry to be not more specific, but it really isn't planed yet to change this feature. Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
Hi Christian, You will find attached to this mail a patch for OTRS 2.2.2 I made to get these multiple drop down menus available through the AgentPanel / CustomerUser administration frontend. It allows Agents to manage in a more easily way Customers Companies for a specific Customer User (rather than using CIDa;CIDb;CIDc; in text boxes where Agent were needed to know each CID name). First, I advise OTRS dev community members to test this patch to check that everything is OK (Perl is not my favourite language). Second, when you or anyone else will have some time, i would be glad to have your reply about improve/changes needed to this patch. Best regards, Laurent Minost Le mardi 14 août 2007 à 18:03 +0200, Christian Schoepplein a écrit :
Hi Laurent,
On Di, Aug 14, 2007 at 05:06:10 +0200, Laurent Minost wrote:
Do you know if this feature is foreseen for a future version of OTRS please and which one ?
Its not on the roadmap yet but it won't be changed in OTRS 2.x for sure...., maybe in 3.x.
Sorry to be not more specific, but it really isn't planed yet to change this feature.
Kind regards,
Christian
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Hi Laurent, On Tue, Aug 28, 2007 at 11:47:23AM +0200, Laurent Minost wrote:
You will find attached to this mail a patch for OTRS 2.2.2 I made to get these multiple drop down menus available through the AgentPanel / CustomerUser administration frontend.
Cool, thanks for your help! Can you also open a report on http://bugs.otrs.org for this issue and include the patch in this report also please? Our bugzilla system is watched by our developers and so the patch gets not lost :). Kind regards, Christian -- ((otrs)) :: OTRS GmbH :: Norsk-Data-Strasse 1 :: 61352 Bad Homburg Fon: +49 (0) 9421 56818 0 :: Fax: +49 (0) 9421 56818 18 http://www.otrs.com/ :: Communication with success! Geschäftsführer: André Mindermann, Martin Edenhofer Handelsregister: HRB 9452 Bad Homburg Steuernummer: 003/240/97521
participants (2)
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Christian Schoepplein -
Laurent Minost