Hi, - Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file In error log:* [Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl *In access log i get following msgs:* ; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200 10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" On 4/8/2015 10:43 AM, Johannes Nickel wrote:

Hey,

to help you we need some more information like: - Browser - OS - OTRS Version - What Host (Linux, Win) - Webserver - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur?

regards Johannes

2015-04-08 7:10 GMT+02:00 Ali Umair mailto:aumair@i2cinc.com>:

Hi, I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me??

[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37

--

--

*Best Regards*

*Ali Umair *

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-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898

Browser version is Firefox 13.0.1 On 4/8/2015 12:09 PM, Moritz Lenz wrote:

On 04/08/2015 07:57 AM, Ali Umair wrote:

...

Hi,

- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed

Maybe the problem is actually what the error message says? Your browsers are too old?

You didn't include the browser versions.

Cheers, Moritz

...

and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file

In error log:*

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css,

referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub...

[Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,

referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub...

[Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js,

referer: https://support.innovative-pk.com/otrs/index.pl

*In access log i get following msgs:*

; - - [29/Mar/2015:03:57:26 -0700] "GET /otrs/index.pl HTTP/1.1" 200 10732 "-" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ;2 - - [29/Mar/2015:03:57:27 -0700] "GET /" 200 275 "-" "-" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/ModuleJS_262e1655ed48a1645e7d6aaa7eab7cd8.js HTTP/1.1" 200 680 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:27 -0700] "GET /otrs-web/js/js-cache/CommonJS_bb6e60a0b78bf3e1bd894440b20a34a8.js HTTP/1.1" 200 300568 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css-cache/CommonCSS_d2cb2cb04e61217e3345baf51d998492.css

HTTP/1.1" 404 283 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/skins/Agent/default/css/thirdparty/ui-theme/jquery-ui.css HTTP/1.1" 200 30158 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0" ; - - [29/Mar/2015:03:57:40 -0700] "GET /otrs-web/js/js-cache/CommonJS_dd46ed1a27280cd74ffde3b1f18acd58.js HTTP/1.1" 404 263 "https://support.innovative-pk.com/otrs/index.pl" "Mozilla/5.0 (Windows NT 6.1; WOW64; rv:36.0) Gecko/20100101 Firefox/36.0"

On 4/8/2015 10:43 AM, Johannes Nickel wrote:

...

Hey,

to help you we need some more information like: - Browser - OS - OTRS Version - What Host (Linux, Win) - Webserver - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur?

regards Johannes

2015-04-08 7:10 GMT+02:00 Ali Umair mailto:aumair@i2cinc.com>:

Hi, I am facing same issue in OTRS. Can anyone please guide how i fix this issue?? Its humble request if someone help or guide me??

[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37 • c.t/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37

/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:168[ERROR] JavaScriptError: Cannot call method 'Init' of undefined • /otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212Uncaught TypeError: Cannot call method 'Init' of undefined • TargetNS.HandleFinalError/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:212 • (anonymous function)/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:546 • c.b.extend.ready/otrs-web/js/js-cache/CommonJS_164eff894a813f6591b6435b5c04d077.js:37

--

--

*Best Regards*

*Ali Umair *

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--

--

*Best Regards*

*Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898

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-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898

My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist... Ali On 4/8/2015 12:34 PM, Renee B wrote:

Did you upgrade your OTRS or is it the initial installation?

On 08.04.2015 07:57, Ali Umair wrote:

...

Hi,

- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file

In error log:*

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist: /opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl

-- -- *Best Regards* *Ali Umair *

Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl script has the --generate option. Run it on both nodes; and you will be able to log in just fine. You could call via a cron job or after installs and upgrades on all your nodes. But as Johannes mentioned, to do a load balanced setup which actually makes sense, it takes a lot of thought and planning. It's not something that works out-of-the box with the default setup. -- Michiel On Wed, Apr 8, 2015 at 8:54 PM, Johannes Nickel wrote:

There you have your problem. OTRS minimizes the JS and CSS Files, these files are generated via local scripts, each per machine. It's the same for the cache files and scripts. You can't yours simply load balance OTRS. There are several steps you have to look after.

Regards

On Wednesday, April 8, 2015, Ali Umair wrote:

...

My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist...

Ali

On 4/8/2015 12:34 PM, Renee B wrote:

Did you upgrade your OTRS or is it the initial installation?

On 08.04.2015 07:57, Ali Umair wrote:

Hi,

- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file

In error log:*

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl

--

--

Best Regards

Ali Umair

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Hi David, On Wed, Apr 8, 2015 at 9:24 PM, David Boyes wrote:

I have some updates that eliminate most of the local filesystem references, but it would take some updating to get to the current release. I took the approach of referencing blobs in a database table and adding a version number column so that I can request the most current blob, then execute it.

Would that be something useful?

Which ' local file system' references are you talking about? There are just a few places where OTRS uses local file systems (session storage, attachments, VirtualFS which is used by Change Management) and all these also have options to use a database backend. Apart from that, there is the loader cache for which there is the '--generate' option now. There is also the SysConfig which is stored in a file on disk. Did you store the minified JS and CSS files in the database? And the SysConfig values? that's nice but it might be a little bit over-engineered. Also, the vast majority of OTRS users will not need clustered setups, and will use vertical scaling - bigger machines - or maybe break out the database server to a separate machine, and avoid all headaches that come with multiple master nodes. -- Michiel

Hi David, this is very interesting. Would you be willing to share your code? I'd be interested at least in the SysConfig -> DB part. Making OTRS better cluster-able is definitely a goal for us. Regards, mg Am 09.04.15 um 14:38 schrieb David Boyes:

...

Which ' local file system' references are you talking about?

Any time the code refers to a file on disk for configuration or operational information instead of the database. My goal was to have the entire OTRS system code (with the exception of the data it operates on) to be read-only. I operate environments where truly read-only code can be efficiently physically shared, and I wanted to take advantage of that.

...

There are just a few places where OTRS uses local file systems (session storage, attachments, VirtualFS which is used by Change Management) and all these also have options to use a database backend. Apart from that, there is the loader cache for which there is the '--generate' option now. There is also the SysConfig which is stored in a file on disk.

Yes. Recent versions of the OTRS code are much, much better about not storing node-specific code elements in external disk files (thank you!), which is why I said my code would need updating. You weren't as careful about that in earlier releases.

...

Did you store the minified JS and CSS files in the database? And the SysConfig values? that's nice but it might be a little bit over-engineered.

OK. If it's not useful, then no harm done. I think at least the parts that move sysconfig data into the database would be useful (one of the most common problems I see here is caused by not regenerating that cache file), but no big deal.

...

Also, the vast majority of OTRS users will not need clustered setups, and will use vertical scaling - bigger machines - or maybe break out the database server to a separate machine, and avoid all headaches that come with multiple master nodes.

Here I would disagree. As people virtualize more and more of their infrastructure, there is significant hard data that small numbers of bigger machines perform much more poorly than multiple smaller machines and are much harder to tune for performance. It takes a lot more work for a hypervisor to manage a few big machines than multiple smaller machines (especially on Intel architectures which are not optimized for this kind of thing). Consider page table mapping, swap infrastructure for large VMs and balancing in-memory vs file caching for big machines when you need to bring substantial numbers of pages in and out before a machine can be dispatched efficiently. It really does work out better in terms of system overhead in a shared resource environment to have a horizontally scalable design than a vertically scaled one. You also gain a measure of HA design that allows concurrent maintenance if done properly (another common problem seen here is not having a way to do rolling up grades to avoid outages, which really needs to be present for enterprise-grade services).

Definitely break out the database server in any case, but I'd argue much more strongly for well-behaved cluster performance than just throwing hardware at the problem. Horizontal and vertical scaling aren't mutually exclusive if you design for them properly.

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Michel, If i run otrs.LoaderCache.pl of otrs 3.3.5 on my current version otrs 3.0.6. then this cache problem is fixed or i need do change something more than this??? Actually from my analysis for otrs running on two nodes (request balancing through F5) hurdle is ticket number generation which on TicketCounter log of the file system. I move the logic of ticket number generation from file system to database. Now both nodes get ticket number from database. i have code for this if you need i can share. Ali On 4/9/2015 5:38 PM, David Boyes wrote:

...

Which ' local file system' references are you talking about? Any time the code refers to a file on disk for configuration or operational information instead of the database. My goal was to have the entire OTRS system code (with the exception of the data it operates on) to be read-only. I operate environments where truly read-only code can be efficiently physically shared, and I wanted to take advantage of that.

...

There are just a few places where OTRS uses local file systems (session storage, attachments, VirtualFS which is used by Change Management) and all these also have options to use a database backend. Apart from that, there is the loader cache for which there is the '--generate' option now. There is also the SysConfig which is stored in a file on disk. Yes. Recent versions of the OTRS code are much, much better about not storing node-specific code elements in external disk files (thank you!), which is why I said my code would need updating. You weren't as careful about that in earlier releases.

...

Did you store the minified JS and CSS files in the database? And the SysConfig values? that's nice but it might be a little bit over-engineered. OK. If it's not useful, then no harm done. I think at least the parts that move sysconfig data into the database would be useful (one of the most common problems I see here is caused by not regenerating that cache file), but no big deal.

...

Also, the vast majority of OTRS users will not need clustered setups, and will use vertical scaling - bigger machines - or maybe break out the database server to a separate machine, and avoid all headaches that come with multiple master nodes. Here I would disagree. As people virtualize more and more of their infrastructure, there is significant hard data that small numbers of bigger machines perform much more poorly than multiple smaller machines and are much harder to tune for performance. It takes a lot more work for a hypervisor to manage a few big machines than multiple smaller machines (especially on Intel architectures which are not optimized for this kind of thing). Consider page table mapping, swap infrastructure for large VMs and balancing in-memory vs file caching for big machines when you need to bring substantial numbers of pages in and out before a machine can be dispatched efficiently. It really does work out better in terms of system overhead in a shared resource environment to have a horizontally scalable design than a vertically scaled one. You also gain a measure of HA design that allows concurrent maintenance if done properly (another common problem seen here is not having a way to do rolling up grades to avoid outages, which really needs to be present for enterprise-grade services).

Definitely break out the database server in any case, but I'd argue much more strongly for well-behaved cluster performance than just throwing hardware at the problem. Horizontal and vertical scaling aren't mutually exclusive if you design for them properly.

_______________________________________________ OTRS mailing list: dev - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/dev To unsubscribe: http://lists.otrs.org/cgi-bin/listinfo/dev

-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898

Michel, If i run otrs.LoaderCache.pl of otrs 3.3.5 on my current version otrs 3.0.6. then this cache problem is fixed or i need do change something more than this??? Actually from my analysis for otrs running on two nodes (request balancing through F5) hurdle is ticket number generation which on TicketCounter log of the file system. I move the logic of ticket number generation from file system to database. Now both nodes get ticket number from database. i have code for this if you need i can share. Ali On 4/9/2015 12:16 AM, Michiel Beijen wrote:

Especially for this scenario, since version 3.3.5 the otrs.LoaderCache.pl script has the --generate option. Run it on both nodes; and you will be able to log in just fine. You could call via a cron job or after installs and upgrades on all your nodes. But as Johannes mentioned, to do a load balanced setup which actually makes sense, it takes a lot of thought and planning. It's not something that works out-of-the box with the default setup.

-- Michiel

On Wed, Apr 8, 2015 at 8:54 PM, Johannes Nickel wrote:

...

There you have your problem. OTRS minimizes the JS and CSS Files, these files are generated via local scripts, each per machine. It's the same for the cache files and scripts. You can't yours simply load balance OTRS. There are several steps you have to look after.

Regards

On Wednesday, April 8, 2015, Ali Umair wrote:

...

My otrs application run on single node fine, but when run otrs application on nodes two nodes for load balancing, after that i am getting this exception on login page. I try to execute script of deletecache, loadcache and rebuild config but error is still persist...

Ali

On 4/8/2015 12:34 PM, Renee B wrote:

Did you upgrade your OTRS or is it the initial installation?

On 08.04.2015 07:57, Ali Umair wrote:

Hi,

- Browser *(Client Browser firfox and chrome)* - OS *(Client browser linx and OTRS running on Linux)* - OTRS Version *(3.0.6)* - What Host (Linux, Win) *Host is linux* - Webserver *(Apache)* - Is anything in the logs (apache / nginx error log) and OTRS Log that maybe related to you action - when does the error occur? * When i hit on Login page.... Too Old browser message displayed and on alert bo javascript message displayed of "*TypeError: Cannot call method 'Init' of undefined*" in common JS file

In error log:*

[Sat Mar 28 23:44:11 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/skins/Agent/default/css-cache/CommonCSS_f0d8130800dc2d7b6a226b692b4a8776.css, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:13 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer:

https://support.innovative-pk.com/otrs/index.pl?Action=AgentTicketSearch;Sub... [Sat Mar 28 23:44:22 2015] [error] [;] File does not exist:

/opt/iplOTRS/var/httpd/htdocs/js/js-cache/CommonJS_26da628935b53a24253a5f2450c56db2.js, referer: https://support.innovative-pk.com/otrs/index.pl

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Best Regards

Ali Umair

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-- -- *Best Regards* *Ali Umair | Software Engineer * *i**2**c**Pakistan*| 04-Old FCC, Ferozepur Road, Lahore, PAKISTAN Ph: 0092-42-111 000 911 X 171 | Cell: +92-334-4556898