
Hello,
I am new to OTRS and am using version 2.4.5. I'm trying to include presence
information in the AgentTicketZoom.dtl template from our Instant messaging
system in OTRS. But I can't figure out how to pass the information from our
customer backend to the AgentTicketZoom.dtl template.
$Self->{CustomerUser2}
Map => [
[ 'ImId', 'UserName', 'sAMAccountName', 1, 0,
'var', '', 0 ],
],
I need to get the source image from http://openfire:9090/plugins/presence/status?jid=$QData{http://openfire:9090/plugins/presence/status?jid=$QData%7b
UserName"}@openfire">
This currently works for the ticket owner using
http://openfire:9090/plugins/presence/status?jid=$QData{
"UserLogin"}@openfire">
Any help would be apprciated

Hi, On 20.05.2010, at 07:57, Jeremy Roche wrote:
$Self->{CustomerUser2} Map => [ [ 'ImId', 'UserName', 'sAMAccountName', 1, 0, 'var', '', 0 ], ], I need to get the source image from
http://openfire:9090/plugins/presence/status?jid=$QData{UserName"}@openfire”> This currently works for the ticket owner using
http://openfire:9090/plugins/presence/status?jid=$QData{"UserLogin"}@openfire">
Did you try with $LQData{“ImID”} ? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

Thank you for the suggestion. I tried and it didn't work. The problems seems to be in accessing the customeruser array. I get a hash when I add QData["customeruser"] but I need to access Customeruser ImId Attribute. On Fri, May 21, 2010 at 1:21 AM, Nils Leideck - ITSM < nils.leideck@leidex.net> wrote:
Hi,
On 20.05.2010, at 07:57, Jeremy Roche wrote:
$Self->{CustomerUser2} Map => [ [ 'ImId', 'UserName', 'sAMAccountName', 1, 0, 'var', '', 0 ], ],
I need to get the source image from
http://openfire:9090/plugins/presence/status?jid=$QData{http://openfire:9090/plugins/presence/status?jid=$QData%7b UserName"}@openfire”> This currently works for the ticket owner using
http://openfire:9090/plugins/presence/status?jid=$QData{http://openfire:9090/plugins/presence/status?jid=$QData%7B "UserLogin"}@openfire">
Did you try with $LQData{“ImID”} ?
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
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participants (2)
-
Jeremy Roche
-
Nils Leideck - ITSM