Hello again Aleja,
Take a look at http://lists.otrs.org/pipermail/otrs/2009-May/026540.html
Leonardo Certuche
On 11 March 2010 12:06, Maria Alejandra Piedra
Hello all!
I would like to know if there is any way I could assign a SLA to a ticket internally. For example, I am the coordinator for the IT technical support, and would like to add SLA's to tickets, but I don't want to give my customers the power to do so, because it can come and bite me in the you know what. So I want to assign them myself, so my team is more efficient but my customers don't have a part in this.
Thanks and regards! Maria Alejandra Piedra
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