
Dear Leonardo, please have a look at this post: http://blog.otrs.org/2011/02/14/otrs-itsm-change-management-notifications/ Cheers, Nils On 14.02.2011, at 17:23, Leonardo Certuche wrote:
We're currently configuring notifications for the change processes. We understand that each notification depends on an Event, an Attribute and a Rule. Events are pre-defined and Rules seems to be the chabge states so those are kind of figured out but talking about Attributes, the ones on the examples are the following:
ChangeBuilderID ChangeManagerID ChangeState WorkOrderAgentID WorkOrderState ActionResult
Is there any other attribute available? I didn't find anything at http://doc.otrs.org/itsm/2.0/en/html/ch08.html
— Nils Leideck Senior Consultant http://webint.cryptonode.de / a Fractal project