Re: [itsm] Attachments in CIs

Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br +55 (16) 3515-5800 +55 (16) 3515-5807 +55 (11) 3130-9800 +55 (16) 9287-4445 Hi Valentin, Could you send me your Class Definition for the CI that u are using attachs? When i was adding a JPG, after submit the CI i get error in Kernel/System/CIAttachmentStorage/AttachmentStorageDB.pm line 288. Rangel Perez Sardinha Projects\Support Analyst Unidade - RPO * rangel@ezvoice.com.br (+55 (16) 3515-5800 (+55 (16) 3515-5807 (+55 (11) 3130-9800 (+55 (16) 9287-4445

On 12/04/2011, at 18:42, Valentín Ortiz F. wrote:

...

I'm also using ITSM-CIAttributeCollection with OTRS ITSM 3.0.1 and it is working fine, I'm able to attach any type of file. Do you have problems only with jpeg images?

-----Original Message----- From: Rangel Perez Sardinha Reply-to: "OTRS::ITSM User questions and discussions" To: itsm@otrs.org Subject: [itsm] Attachments in CIs Date: Tue, 12 Apr 2011 16:59:08 -0300

May i attach a file direct to a CI? I had tried to use ITSM CI Attribute Collection, but when i use type File Attach in ConfigurationItem and edit a CI i attaching a JPG i can't edit it anymore and have no access to CI anymore.

Rangel Perez Sardinha

Projects\Support Analyst

Unidade - RPO

* rangel@ezvoice.com.br

(+55 (16) 3515-5800

(+55 (16) 3515-5807

(+55 (11) 3130-9800

(+55 (16) 9287-4445

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