Linking Tickets with Configuration Items

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Problem in package manager with...

DANIEL D'AGOSTINO

2 Aug 2010 2 Aug '10

3:16 p.m.

Hi, currently before saving new tickets and after updating ticket the linking of Configuration Items is not required. ¿Is there any way to make this required? Please let me know if you need more detalies. Regards. Daniel.

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Nils Leideck - ITSM

3 Aug 3 Aug

7:12 p.m.

Hi, On 02.08.2010, at 17:16, DANIEL D'AGOSTINO wrote:

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Hi, currently before saving new tickets and after updating ticket the linking of Configuration Items is not required. ¿Is there any way to make this required?

I am afraid this is not possible with the current standard OTRS or OTRS::ITSM. Bit this could be a well accepted feature for OTRS::ITSM for OTRS 3.0 or 3.1 Could you please be so kind and create an entry at bugs.otrs.org for this idea! If you need it urgently you could pst to the dev list at dev@otrs.org or request commercial development at enjoy@otrs.com Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

James Burk

8 p.m.

New subject: Service field required at ticket creation

I have a slightly unrelated issue but similar to Daniel's idea. I would like to make the Service field required at ticket creation, and I cannot currently see how to do that. Is it possible or is this too a new requirement? I am currently running OTRS 2.3.4::ITSM 1.2.3 in production, whilst I upgrade to OTRS 2.4.7 ::ITSM 2.0.2 or 2.1. Best regards, Jim ITIL Process Manager NCDOR 919-715-4932 919-696-0056 - cellular james.burk@dornc.com

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Nils Leideck - ITSM 8/3/2010 3:12 PM >>> Hi,

On 02.08.2010, at 17:16, DANIEL D'AGOSTINO wrote: Hi, currently before saving new tickets and after updating ticket the linking of Configuration Items is not required. ¿Is there any way to make this required? I am afraid this is not possible with the current standard OTRS or OTRS::ITSM. Bit this could be a well accepted feature for OTRS::ITSM for OTRS 3.0 or 3.1 Could you please be so kind and create an entry at bugs.otrs.org for this idea! If you need it urgently you could pst to the dev list at dev@otrs.org or request commercial development at enjoy@otrs.com Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project ----------------------------------------------------------------------------- E-Mail correspondence to and from this sender may be subject to the North Carolina Public Records Law, and may be disclosed to third parties. ------------------------------------------------------------------------------

Nils Leideck - ITSM

5 Aug 5 Aug

10:36 p.m.

New subject: Service field required at ticket creation

Hi, On 03.08.2010, at 22:00, James Burk wrote:

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I have a slightly unrelated issue but similar to Daniel's idea. I would like to make the Service field required at ticket creation, and I cannot currently see how to do that. Is it possible or is this too a new requirement? I am currently running OTRS 2.3.4::ITSM 1.2.3 in production, whilst I upgrade to OTRS 2.4.7 ::ITSM 2.0.2 or 2.1.

This is, at least from a technical point of view, a completely different one… You should have a look at the template file of phone ticket, there is a little java script snippet for the text subject that does create a popup saying the subject needs to be filled with something. You could just copy this one and modify it so it is checking for an empty service field. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project

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DANIEL D'AGOSTINO
James Burk
Nils Leideck - ITSM