Create CI with a field from OTRS users
Hello How can i create a field on a CI related to OTRS users? All my users are to be responsible for the CI's and i would like to link them into the CI I can link to customers like this code below, but i'm unable to do it for users. Key => 'Responsavel', Name => 'Responsável', Searchable => 1, Input => { Type => 'Customer', }, Regards Hugo
Hi Hugo,
Try those two files attached to the 3d
http://www.mail-archive.com/itsm@otrs.org/msg00377.html
On Mon, Aug 23, 2010 at 7:35 PM, Hugo Ferreira
Hello
How can i create a field on a CI related to OTRS users? All my users are to be responsible for the CI's and i would like to link them into the CI
I can link to customers like this code below, but i'm unable to do it for users.
Key => 'Responsavel', Name => 'Responsável', Searchable => 1, Input => { Type => 'Customer', },
Regards
Hugo
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Marco Vannini wrote :
Try those two files attached to the 3d
Hi Marco, how did the story end ? The posting mentions an enhancement bug for the new agent input type but it seems that it never got filed. I think OTRS ITSM needs some more input types for CIs like a label to structure the input mask (the dummy type can't be labeled), a self clearing TextArea to act as a comment field for the last CI change and radio buttons (not check boxes). Having an agent input type is logical in contrast to the customer input type so an enhancement bug with the code would perhaps be considered for ITSM 2.1 or 3.0. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi Alexander, all,
The two file attached at the original thread (*ITSMConfigItemLayoutAgent.pm
and **Agent.pm) were* enough for me.
They are there and I don't think that Anton want them considered as private.
They can be included for future release.
I'm not able to find any existing bugs on this item. Should I create one
attaching code ? Is that what you mean ?
ciao !
MV
On Sun, Aug 29, 2010 at 4:21 AM, Alexander Halle
Marco Vannini wrote :
Try those two files attached to the 3d
Hi Marco,
how did the story end ?
The posting mentions an enhancement bug for the new agent input type but it seems that it never got filed.
I think OTRS ITSM needs some more input types for CIs like a label to structure the input mask (the dummy type can't be labeled), a self clearing TextArea to act as a comment field for the last CI change and radio buttons (not check boxes).
Having an agent input type is logical in contrast to the customer input type so an enhancement bug with the code would perhaps be considered for ITSM 2.1 or 3.0.
Regards
Alexander
-- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
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participants (3)
-
Alexander Halle -
Hugo Ferreira -
Marco Vannini