how to link CIs to attachments ?
Hi, does anyone know how to link a CI to an attachment ? I searched for options and tried the FileManager module, but this functionality doesn't seem to exist yet. Has anybody solved this ? The use case is providing photos of the CI and quickly finding documentation like manuals. Thanks in advance Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi, On 03.05.2010, at 12:56, Alexander Halle wrote:
does anyone know how to link a CI to an attachment ? I searched for options and tried the FileManager module, but this functionality doesn't seem to exist yet. Has anybody solved this ? The use case is providing photos of the CI and quickly finding documentation like manuals.
in some cases this is well done with a link to a CI related FAQ article. There is just the permission concept from ITSM 2.0 left which does allow granular access on a per CI-clase base ... Therefor be careful which docs are uploaded. Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Nils Leideck - ITSM wrote:
in some cases this is well done with a link to a CI related FAQ article.
There is just the permission concept from ITSM 2.0 left which does allow granular access on a per CI-clase base ... Therefor be careful which docs are uploaded.
Hi Nils, thanks for the suggestion :) This workaround would be possible, but annoying to use, since you wouldn't be able to limit you search in AgentLinkObject to just these FAQs without another workaround like a special keyword in title or so. If the dropdown box would show FAQ categories like CI classes it would be easy. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
Hi, On 06.05.2010, at 15:12, Alexander Halle wrote:
If the dropdown box would show FAQ categories like CI classes it would be easy.
could you please be so kind and create an enhancement entry in http://bugs.otrs.org ? Freundliche Grüße / Kind regards Nils Leideck -- Nils Leideck Senior Consultant nils.leideck@leidex.net nils.leideck@otrs.com http://webint.cryptonode.de / a Fractal project
Hi, there is already such a feature request, but please feel free to add some notes there: http://bugs.otrs.org/show_bug.cgi?id=2809 This feature will be considered in a future ITSM release. Best regards, Udo On 06.05.2010 20:20, Nils Leideck - ITSM wrote:
Hi,
On 06.05.2010, at 15:12, Alexander Halle wrote:
If the dropdown box would show FAQ categories like CI classes it would be easy.
could you please be so kind and create an enhancement entry in http://bugs.otrs.org ?
Freundliche Grüße / Kind regards
Nils Leideck
-- Nils Leideck Senior Consultant
nils.leideck@leidex.net mailto:nils.leideck@leidex.net nils.leideck@otrs.com
http://webint.cryptonode.de / a Fractal project
-- Udo Bretz Software Developer OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/ Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/
Udo Bretz wrote :
there is already such a feature request, but please feel free to add some notes there: http://bugs.otrs.org/show_bug.cgi?id=2809 This feature will be considered in a future ITSM release.
Many thanks Udo and Nils, I'll look at this. Regards Alexander -- radprax Gesellschaft fuer medizinische Versorgungszentren mbH, Bergstr. 7 - 9, 42105 Wuppertal, Fon: +49 202 2489 1110, Fax: +49 202 2489 94 1119 Geschaeftsfuehrer: Andreas Martin, Dr. med. Heiner Steffens, Dr. med. Renate Tewaag Amtsgericht Wuppertal: HRB 19359, St.-Nr.: 132/5889/0264, DE 814559152 Web: http://www.radprax.de
participants (3)
-
Alexander Halle -
Nils Leideck - ITSM -
Udo Bretz