Hi, I made the cahanges in SysConfig but it didn't work. After I made the dtl file modification the fields were removed from the detalis of the tickets. Regards and thanks for your help. Daniel. Date: Tue, 10 Aug 2010 15:56:05 -0500 From: leonardo.certuche@itconsultores.com.co To: itsm@otrs.org Subject: Re: [itsm] Phone Ticket Hi, All of them are freetext and freetime fields, I guess if you disable them from Sysconfig (as long as you don't use them) they won't show up. If you're using them somewhere else, a dtl file modification should work Leonardo Certuche www.itconsultores.com.co On 10 August 2010 15:49, DANIEL D'AGOSTINO wrote: Hi, when you display the ticket details, some ticket data appear in the right panel. Some of the data fields are the following: - Repair Start Time - Recovery Start Time - Decision Date - Due Date I need to remove these fields. ¿Do you have any suggestion? Regards. Daniel. --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/