Hi, Marco. It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB. You need 2 files (attached). Kernel/System/ITSMConfigItem/XML/Type/Agent.pm Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm Let me know your results. Regards, Anton. 2010/3/18 Anton Gubar'kov

Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG

2010/3/18 Marco Vannini

mmmh,

...

Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.

I'll try to make a httpd restart at noon... stay tuned

Thank you again.

MV

On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini wrote:

...

Wonderful...thank you so much. Now i m out of office but i ll report to you asap !

Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:

Hello, Marco.

I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.

2010/3/3 Marco Vannini

...

...

Now I think I've found the difference with the

ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

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right! rehashing and normalized... thank you again On Thu, Mar 18, 2010 at 5:05 PM, Marco Vannini wrote:

YESSSSSS !!!

Now I'll try to find out the difference with mine.

THANK YOU !

MV

On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar'kov

...

wrote:

...

Hi, Marco.

It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB.

You need 2 files (attached). Kernel/System/ITSMConfigItem/XML/Type/Agent.pm Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm

Let me know your results.

Regards, Anton.

2010/3/18 Anton Gubar'kov

...

Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG

2010/3/18 Marco Vannini

mmmh,

...

Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.

I'll try to make a httpd restart at noon... stay tuned

Thank you again.

MV

On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini

...

wrote:

...

Wonderful...thank you so much. Now i m out of office but i ll report to you asap !

Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:

Hello, Marco.

I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.

2010/3/3 Marco Vannini

...

> > Now I think I've found the difference with the ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

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