R: Re: [ITSM] ITSMConfigItemLayoutAgent
Wonderful...thank you so much. Now i m out of office but i ll report to you asap ! Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto: Hello, Marco. I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then. 2010/3/3 Marco Vannini <marco.vannini@gmail.com>
Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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mmmh, Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it. I'll try to make a httpd restart at noon... stay tuned Thank you again. MV On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
Wonderful...thank you so much. Now i m out of office but i ll report to you asap !
Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:
Hello, Marco.
I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <marco.vannini@gmail.com>
Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG 2010/3/18 Marco Vannini <marco.vannini@gmail.com>
mmmh,
Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.
I'll try to make a httpd restart at noon... stay tuned
Thank you again.
MV
On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
Wonderful...thank you so much. Now i m out of office but i ll report to you asap !
Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:
Hello, Marco.
I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <marco.vannini@gmail.com>
Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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Hi, Marco. It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB. You need 2 files (attached). Kernel/System/ITSMConfigItem/XML/Type/Agent.pm Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm Let me know your results. Regards, Anton. 2010/3/18 Anton Gubar'kov <anton.gubarkov@gmail.com>
Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG
2010/3/18 Marco Vannini <marco.vannini@gmail.com>
mmmh,
Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.
I'll try to make a httpd restart at noon... stay tuned
Thank you again.
MV
On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
Wonderful...thank you so much. Now i m out of office but i ll report to you asap !
Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:
Hello, Marco.
I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <marco.vannini@gmail.com>
Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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YESSSSSS !!! Now I'll try to find out the difference with mine. THANK YOU ! MV On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar'kov <anton.gubarkov@gmail.com>wrote:
Hi, Marco.
It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB.
You need 2 files (attached). Kernel/System/ITSMConfigItem/XML/Type/Agent.pm Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm
Let me know your results.
Regards, Anton.
2010/3/18 Anton Gubar'kov <anton.gubarkov@gmail.com>
Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG
2010/3/18 Marco Vannini <marco.vannini@gmail.com>
mmmh,
Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.
I'll try to make a httpd restart at noon... stay tuned
Thank you again.
MV
On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
Wonderful...thank you so much. Now i m out of office but i ll report to you asap !
Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:
Hello, Marco.
I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <marco.vannini@gmail.com>
Now I think I've found the difference with the
ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/
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right! rehashing and normalized... thank you again On Thu, Mar 18, 2010 at 5:05 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
YESSSSSS !!!
Now I'll try to find out the difference with mine.
THANK YOU !
MV
On Thu, Mar 18, 2010 at 4:46 PM, Anton Gubar'kov <anton.gubarkov@gmail.com
wrote:
Hi, Marco.
It turned out that CustomerUserSearch and UserSearch return quite different data structures. I resorted to convert UserSearch to the form of CustomerUserSearch. I could choose the found results and save the CI to DB.
You need 2 files (attached). Kernel/System/ITSMConfigItem/XML/Type/Agent.pm Kernel/Output/HTML/ITSMConfigItemLayoutAgent.pm
Let me know your results.
Regards, Anton.
2010/3/18 Anton Gubar'kov <anton.gubarkov@gmail.com>
Marco, don't bother restarting httpd. I haven't tested this, I'm sorry. I see the same behaviour. In addition, my CustomerUser search is broken the same way. I will check again and let you know. AG
2010/3/18 Marco Vannini <marco.vannini@gmail.com>
mmmh,
Anton, it looks like the module has my same problem. It display agents if you perform a search but the selected agent is not transferred to the proper field and so it will not be stored/persisted with the desired record where you want to have it.
I'll try to make a httpd restart at noon... stay tuned
Thank you again.
MV
On Wed, Mar 17, 2010 at 2:22 PM, Marco Vannini <marco.vannini@gmail.com
wrote:
Wonderful...thank you so much. Now i m out of office but i ll report to you asap !
Il giorno 17/mar/2010 14:19, "Anton Gubar'kov" < anton.gubarkov@gmail.com> ha scritto:
Hello, Marco.
I have implemented a new input type Agent for one of my clients. You need to put the attached file into Kernel/Output/HTML and you can use a new type in CI definitions immediately. Please let me know if it worked for you. I will file a bug with proposed fix then.
2010/3/3 Marco Vannini <marco.vannini@gmail.com>
> > Now I think I've found the difference with the ITSMConfigItemLayoutCustomer.pm. Using it, the po... --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm
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Hi Anton, A minor bugfix if you would like to have a feedback on your module... for me is not necessary but I've tried and it doesn't works, so someone else could report later ... Either if you define a type=>'Agent' searchable, no results return if you try to use it. Thank you so much again. MV On Thu, Mar 18, 2010 at 5:08 PM, Marco Vannini <marco.vannini@gmail.com>wrote:
right! rehashing and normalized...
thank you again
participants (2)
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Anton Gubar'kov -
Marco Vannini