Hi ! One company with 20 "Customer Users" is indeed what I want: The 20 users should be able to see each others tickets. (via "CompanyTicket" feature). But I still do not understand how to implement it using the "Customer Company" entity. Looking at http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db I don't see any mean to use the company tickets feature in a manageable way. M.
Ok sorry but probably I don't understand well. Does your customer users use
customer.pl to create and view ticket created by their own ? if yes, they
are able to watch at the coworker ticket if they press the "company ticket"
on the navbar and go back to "my ticket" with the previuos button.
Isn't that what you need ?
MV
On Thu, Mar 11, 2010 at 11:45 AM, Cheurfa Madani
Hi !
One company with 20 “Customer Users” is indeed what I want:
The 20 users should be able to see each others tickets. (via “CompanyTicket” feature).
But I still do not understand how to implement it using the “Customer Company” entity.
Looking at http://doc.otrs.org/2.4/en/html/x1801.html#company-tickets-db I don’t see any mean to use the company tickets feature in a manageable way.
M.
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participants (2)
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Cheurfa Madani -
Marco Vannini