Hi Amol, have you tried clicking on the "New" icon at the top of the page in the ConfigItem view? Best reagrds, Udo Amol Wadkar wrote:

Hi Michiel,

Thanks for the reply.

I am using 'root@localhost' mailto:'root@localhost' as user and belongs to *itsm-configitem.* I am able to create Config-items but as a class like computer,Hardware,Network..etc.

I want to create an item of class computer like Desktop-2583, with its attributes as, RAM-256, processor-Intel dual core, HDD-130GB...etc

Kindly suggest a way in this regards.

Thanks.

Regards, Amol.

On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen mailto:mb@otrs.org> wrote:

Hi Amol,

After you install the Config Management package, there is a new group created on your system, called *itsm-configitem*. It seems like the account you use is not a member of this group but only of the group *admin*.

Please make sure your user account is a member of the group *itsm-configitem* or, if you use roles, that he has a role that is a member of this group. If so, you'll have an option in the navigation bar called 'Config Item' and you can click that, and then 'New', to create a new CI.

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ IIR Service Desk Forum in Mainz (Germany) http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl... and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!

On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar mailto:amol.remedy@gmail.com> wrote:

Hi Team,

I am working on OTRS ITSM 2.4 and I stuck with an issue. I can create CI class but not its instance or its item.

Can anyone helpout us in this regards.

Thanks and Regards, Amol --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

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Thanks Udo. Now I am able to create the required item. (Previously was not able to locate the 'New' button) Regards, Amol. On Tue, Nov 10, 2009 at 5:04 PM, Udo Bretz wrote:

Hi Amol,

have you tried clicking on the "New" icon at the top of the page in the ConfigItem view?

Best reagrds, Udo

Amol Wadkar wrote:

...

Hi Michiel,

Thanks for the reply.

I am using 'root@localhost' mailto:'root@localhost' as user and belongs to *itsm-configitem.* I am able to create Config-items but as a class like computer,Hardware,Network..etc.

I want to create an item of class computer like Desktop-2583, with its attributes as, RAM-256, processor-Intel dual core, HDD-130GB...etc

Kindly suggest a way in this regards.

Thanks.

Regards, Amol.

On Tue, Nov 10, 2009 at 1:44 PM, Michiel Beijen mailto:mb@otrs.org> wrote:

Hi Amol,

After you install the Config Management package, there is a new group created on your system, called *itsm-configitem*. It seems like the account you use is not a member of this group but only of the group *admin*.

Please make sure your user account is a member of the group *itsm-configitem* or, if you use roles, that he has a role that is a member of this group. If so, you'll have an option in the navigation bar called 'Config Item' and you can click that, and then 'New', to create a new CI.

((enjoy)) - Michiel Beijen R&D

OTRS AG Norsk-Data-Str 1. 61352 Bad Homburg Deutschland

T: +31 (0) 6457 42418 F: +49 (0) 9421 56818-18 I: http://www.otrs.com/

Business Location: Bad Homburg, Country Court: Bad Homburg, Commercial register: 10751, Tax ID: 003 240 97505 Chairman of the Board: Burchard Steinbild, Managing Board: André Mindermann (CEO), Martin Edenhofer

CU@ IIR Service Desk Forum in Mainz (Germany) < http://www.otrs.com/en/news-and-press/news-details/article/translate-to-engl...

and get to know more about OTRS at booth no. 12 from Nov 24-25, 2009!

On Tue, Nov 10, 2009 at 7:59 AM, Amol Wadkar mailto:amol.remedy@gmail.com> wrote:

Hi Team,

I am working on OTRS ITSM 2.4 and I stuck with an issue. I can create CI class but not its instance or its item.

Can anyone helpout us in this regards.

Thanks and Regards, Amol

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-- Udo Bretz Software Developer

OTRS AG Norsk-Data-Straße 1 61352 Bad Homburg Deutschland

T: +49 (0) 6172 681988 0 F: +49 (0) 9421 56818 18 I: http://www.otrs.com/

Geschäftssitz: Bad Homburg Amtsgericht: Bad Homburg, HRB 10751 Steuernummer: 003 240 97505 Aufsichtsratsvorsitzender: Burchard Steinbild Vorstand: André Mindermann (Vorsitzender), Martin Edenhofer

ENTERPRISE SUBSCRIPTION - JETZT informieren und buchen! http://www.otrs.com/de/support/enterprise-subscription/ --------------------------------------------------------------------- OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm

NEW! ENTERPRISE SUBSCRIPTION - Get more information NOW! http://www.otrs.com/en/support/enterprise-subscription/