New install of ITSMCore 1.2.2 to OTRS 2.3.3-01 rpm
Hello, I am having problems trying to get things to install correctly via package manager. I installed a brand new OTRS system from this RPM "otrs-2.3.3-01.i386.rpm". I them followed the instruction to install ITSM by first increasing the database max packet size to 20M. I also ran the check script for the DB and otrs and all looks well. I can install the "GeneralCatalog-1.2.2.opm" but not the "ITSMCore-1.2.2.opm". Thank you in advance for any assistance in resolving this. # # ERROR # Comment:Bug Report:Traceback:ERROR: OTRS-CGI-10 Perl: 5.8.8 OS: linux Time: Tue Oct 21 02:35:03 2008 Message: Need File/Package! Traceback (14655): Module: Kernel::Output::HTML::Layout::Error (v1.110) Line: 1289 Module: Kernel::Output::HTML::Layout::ErrorScreen (v1.110) Line: 1268 Module: Kernel::Modules::AdminPackageManager::Run (v1.65) Line: 1265 Module: Kernel::System::Web::InterfaceAgent::Run (v1.35) Line: 824 Module: /opt/otrs/bin/cgi-bin/index.pl (v1.87) Line: 47 # # System info # OS: CentOS 5.1 ./bin/otrs.checkModules o CGI............................ok (v3.15) o Date::Pcalc....................ok (v1.2) o Date::Format...................ok (v2.22) o DBI............................ok (v1.52) o DBD::mysql.....................ok (v3.0007) o Digest::MD5....................ok (v2.36) o Crypt::PasswdMD5...............ok (v1.3) o LWP::UserAgent.................ok (v2.033) o IO::Scalar.....................ok (v2.110) o IO::Wrap.......................ok (v2.110) o MIME::Base64...................ok (v3.07) o Mail::Internet.................ok (v2.04) o MIME::Tools....................ok (v5.427) o Net::DNS.......................ok (v0.59) o Net::POP3......................ok (v2.28) o Net::POP3::SSLWrapper.......ok (v0.02) o Net::IMAP::Simple..............ok (v1.17) o Net::IMAP::Simple::SSL......ok (v1.3) o Net::SMTP......................ok (v2.29) o Authen::SASL................ok (v2.11) o Net::LDAP......................ok (v0.33) o GD.............................not installed! (not required / for stats) o GD::Text....................not installed! (not required / for stats) o GD::Graph...................not installed! (not required / for stats) o GD::Graph::lines............not installed! (not required / for stats) o GD::Text::Align.............not installed! (not required / for stats) o PDF::API2......................not installed! (not required / for PDF required!) o Compress::Zlib..............ok (v1.42) o XML::Parser....................ok (v2.34) ./bin/CheckDB.pl It looks Ok!
Just curious if anyone else has had any issues with looping notifiers? In a nutshell this is what is happening. I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes. There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications. Anyone else have this problem? I would think this would be considered a bug. Joshua McDowell
Fri Oct 24 10:44:39 2008] [error] [client 24.45.12.26] [Fri Oct 24 10:44:39 2008] customer.pl: Use of uninitialized value in substitution (s///) at (eval 19) line 23., referer: http://ip.ad.dd.yy/otrs/customer.pl Has anyone ever seen this error? I caught this in the Apache error logs, I have yet to see a log from OTRS.. :/ Joshua McDowell ----- Original Message ----- From: Joshua McDowell To: OTRS::ITSM User questions and discussions Sent: Friday, October 24, 2008 10:36 AM Subject: [itsm] ITSM looping notifiers.. Just curious if anyone else has had any issues with looping notifiers? In a nutshell this is what is happening. I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes. There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications. Anyone else have this problem? I would think this would be considered a bug. Joshua McDowell ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
Just an update, it doesn't matter if I eleminate the notes from the notification update or not. If the customer updates the ticket, the user will be notified. Then the loop starts. ----- Original Message ----- From: Joshua McDowell To: OTRS::ITSM User questions and discussions Sent: Friday, October 24, 2008 10:36 AM Subject: [itsm] ITSM looping notifiers.. Just curious if anyone else has had any issues with looping notifiers? In a nutshell this is what is happening. I setup a generic agent to move certain tickets to certain owners based on the queue that the ticket was created in. This work perfect, and runs every 10 minutes. There is a side effect, if I allow a comment to be added to the notification, it sets a notification of it's own, claiming it's from the customer and sends out a notifier of it's own and adds a comment. That sets off the other notifier again, and the process starts over again and keeps going until I put a stop to it by shutting off notifications. Anyone else have this problem? I would think this would be considered a bug. Joshua McDowell ------------------------------------------------------------------------------ _______________________________________________ OTRS mailing list: itsm - Webpage: http://otrs.org/ Archive: http://lists.otrs.org/pipermail/itsm To unsubscribe: http://lists.otrs.org/mailman/listinfo/itsm Support or consulting for your OTRS::ITSM system? => http://www.otrs.com/
participants (2)
-
Joshua McDowell -
Lance Vermilion