Sorry - I was doing something wrong - I forgot to link the customer users with the services... Now it works fine. Jens ________________________________ Von: Rummler, Jens Gesendet: Montag, 25. Juni 2007 14:01 An: 'itsm@otrs.org' Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service Hello, I'm testing OTRS::ITSM right now and just discovered a strange behavior: I set up 3 services and tried to assign them to a test ticket. But for some reason neither in the e-mail ticket form nor in the telephone ticket form a service is selectable - the box just offers " - "... Is this a bug or am I doing something wrong? Thanks for your help, Jens
Hi Jens Cool. ;-) Best regards, Manuel Hecht ((otrs)) :: OTRS GmbH :: Europaring 4 :: D - 94315 Straubing Fon: +49 (0)9421 56818 0 :: Fax: +49 (0)9421 56818 18 http://www.otrs.com/ :: Communication with success! Von: itsm-bounces@otrs.org [mailto:itsm-bounces@otrs.org] Im Auftrag von Rummler, Jens Gesendet: Dienstag, 26. Juni 2007 11:06 An: itsm@otrs.org Betreff: [itsm] RE: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service Sorry - I was doing something wrong - I forgot to link the customer users with the services. Now it works fine. Jens _____ Von: Rummler, Jens Gesendet: Montag, 25. Juni 2007 14:01 An: 'itsm@otrs.org' Betreff: OTRS::ITSM 1.0.0 RC1 - Ticket <-> Service Hello, I'm testing OTRS::ITSM right now and just discovered a strange behavior: I set up 3 services and tried to assign them to a test ticket. But for some reason neither in the e-mail ticket form nor in the telephone ticket form a service is selectable - the box just offers " - ". Is this a bug or am I doing something wrong? Thanks for your help, Jens
participants (2)
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Manuel Hecht -
Rummler, Jens